Field Service Technician II- (Greeley)

Tarian Development • Greeley, CO

289d

About The Position

HSS specializes in managed security services in both physical and virtual high-risk environments - keeping the excitement out of security since 1967. We partner and serve with organizations in healthcare, aviation, government, oil and gas, schools, and other settings where safety and security are top of mind. With nearly 3,500 highly knowledgeable security and support staff, HSS protects its partners and communities through healthcare technology management, integrated security services solutions, and an ingrained ability to assess and de-escalate situations in physical security. The combination of our experience and the way we deliver it through Our Agnostic Approach helps our customers stay calm and focused on what they need to do to keep their enterprises running smoothly. Headquartered in Denver, Colorado, the company provides services nationally and maintains a presence in most states. HSS is one of only a few companies to have earned leading industry designation and certifications - and maintained a positive customer retention rate since the company's inception. More information about HSS can be found at hss-us.com. The goal of the Field Service Technician II position is to provide excellent customer support for HSS customers and their mission. This position completes repairs, service work, and preventive maintenance on customer's medical equipment in accordance with established HSS policies and procedures. The Field Service Technician II works with a high degree of autonomy and provides a high level of customer service.

Requirements

• High school diploma or equivalent required.
• Associates degree or equivalent military training in associated field preferred.
• 2-4 years of hands on experience performing medical equipment repair and maintenance.
• Broad experience with general medical devices, test equipment, and hand tools.
• Broad experience operating electronic and specialized test equipment; troubleshooting equipment faults; and performing quality assurance testing on a variety of medical equipment.
• Working knowledge of healthcare regulations pertaining to equipment, industry standards, codes and procedures regarding safety and HIPAA.
• General mechanical and electrical knowledge.
• Excellent organizational skills and ability to work with limited supervision.
• Ability to communicate effectively with various levels of employees as well as customers both verbally and in writing.
• Proficiency with computers to include MS Word, Excel, Outlook and ability to learn new software.
• Ability to perform general arithmetic.
• Ability to perform duties with a high level of judgment, discretion, and confidentiality.
• Working towards applicable industry certification (CBET, CLES, CRES, Network, Pressure Vessel, etc.) 1-3 Certifications preferred.
• Demonstrated ability to perform duties as assigned.
• Must have a valid driver's license and able to meet HSS driving requirements.

Responsibilities

• Performs service work and preventive maintenance of medical equipment and ensures completion of the percentage requested by customers.
• Repairs equipment as needed including: failure assessment, parts orders, delivery back to customers, and keeping customers informed of status.
• Resolves issues pertaining to the medical equipment and works with customers to ensure medical equipment and technology is working within specifications.
• Accurately documents and keeps detailed records of all work related activities.
• Performs scheduled inspections.
• Provides customer support of non-PM and non-repair issues such as following up on customer questions, attending meetings, and research issues.
• Provides all other support as requested by manager.
• Works and interacts with current and prospective clients, other employees, sales representatives, vendors, medical personnel, patients, guests, and visitors.
• Stays abreast of changes in medical equipment technology.
• Actively works to gain more knowledge and experience.

Benefits

• Medical, Dental, and Vision Insurance
• Supplemental Medical Reimbursement Plans
• Paid Time Off & Paid Holidays
• 401k Plan & Free Retirement Planning Consulting
• Short-term & Long-term Disability Income Protection Benefits
• Life Insurance for Teammate and Family
• Employee Assistance Program
• Perks Discount Programs with 3,000 free classes from yoga to financial wellness.
• Wellness Program
• Pet Insurance
• Identify Theft Protection Plan
• RTD EcoPass available by location

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED