Field Service Technician II Davenham

Legrand North America • Cecil Township, PA

39d • Remote

About The Position

Legrand has an exciting opportunity for a Field Service Technician II Davenham to join the Data Center Power and Control Division Starline Team. This is a remote position reporting to Canonsburg, PA. The Field Service Technician will perform on-site service work on Davenham’s full suite of products at customer locations. This role requires extended on-site assignments, typically lasting multiple consecutive months, during which technicians remain at the customer site and do not return home weekly. Technicians will work directly with end users and contractors to ensure systems are installed, tested, and functioning properly prior to energization.
Strong customer service skills, professionalism, and the ability to work independently in demanding field environments are essential.
Preferred Hiring Locations: To support travel and deployment needs, candidates located near the following cities are preferred: Washington, D.C. - Portland, Oregon - Columbus, Ohio - South Bend, Indiana.

Requirements

• High School Diploma or equivalent experience.
• Proficiency with Microsoft Office and Windows.
• Valid driver’s license and ability to rent a vehicle.
• Ability to obtain government-mandated security clearances.
• Valid passport.
• Ability to obtain a company credit card.
• Experience using power and electrical testing tools.
• Advanced knowledge of electrical components and meters.
• Willingness to complete required training and certification programs.
• Ability to stay on-site for multiple months at a time.
• Superior attention to detail.
• Basic electrical knowledge.
• Strong verbal and written communication skills.
• Service oriented mindset and customer focus.
• Effective critical thinking and troubleshooting skills.
• Basic understanding of network communication protocols (Telnet, SNMP, BACnet, etc.).
• Ability to consistently present and conduct oneself professionally as a Starline representative.
• Ability to travel via air and vehicle to customer sites.
• Willingness to work extended on site assignments (multi month stays).
• Willingness to train and support internal staff and external partners.

Responsibilities

• Execute System Startup checklists at customer sites.
• Program and test 3rd party meters on-site.
• Complete startup certification reports and meter commissioning reports using provided templates.
• Professionally interact with customers, contractors, and end users.
• Diagnose and repair on-site product issues.
• Train and mentor internal and 3rd party technicians on service procedures.

Benefits

• LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED