Field Service Technician II- Dallas

Andersen Corporation•Austin, TX

54d•$31 - $44

About The Position

At Andersen, we pride ourselves on our core values of Humility, Ownership, Meaningful connection, and Expertise - HOME. Headquartered in Bayport, Minnesota, Andersen Corporation is the largest window and door manufacturer in North America. We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. In 2024, we were recognized as one of Newsweek's America's Greatest Workplaces for Women and Newsweek's Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year-Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you'll have the opportunity to make a difference at Andersen. Responsible for the delivery/execution of Enterprise service solutions that elevate the Customer Experience throughout the Dallas territory. To represent the Andersen brand and encourage/promote the long-term use of Andersen Enterprise products and services. Promote corporate goodwill while limiting liability to the enterprise.

Requirements

High school diploma and valid driver's license with clean driving record; 2 or more years window installation experience (preferably Andersen products) strongly preferred
Maintains high standards of dependability, including but not limited to: Satisfactory attendance, safety compliance and time management
Knowledge of products, service procedures and construction methods
Able to climb and perform work activities while on ladders/scaffolding or other lift-devices. Ability to carry, lifts/maneuvers materials and products up to 70 lbs., independently; and able to lift/maneuver items weighing more than 70 lbs. by enlisting other associates for assistance.
Basic problem-solving skills, strong communication skills and time management.

Nice To Haves

Basic computer skills and the ability to work with or learn applicable software applications (ex. WebWindowCare, Word, Excel, PowerPoint, Field Service mobile app)
Customer Orientation

Responsibilities

Direct Delivery of service solutions for customers to promote the value of the Andersen brand. Dismantles and replaces windows and doors in a customer setting, respectful of the customer's environment.
Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed. Works independently or as part of a team, as necessary.
Presents a professional image while completing repairs, adjustments and replacements in a timely manner.
Enforces warranty compliance. Communicates and disseminates warranty policy information.
Completes documentation accurately and promptly (ex, Expense Reports, Job Assessments, Hours, Travel Advance). Completes electronic paperwork of assigned tasks in an accurate manner.
Able to monitor and document product performance. Communicates with responsible service support personnel on issues or product performance observations and trends.
Tactfully resolve difficult situations with customers (internal/external). Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites.