Field Service Technician II - Crane

Ring Power•Pompano Beach, FL

About The Position

Main Duties & Responsibilities Primary Job Role Repairs or replaces defective parts on machinery/equipment. Disassembles components and properly clean parts. Inspects components to ensure maximum parts are being reused to control repair costs. Tests, diagnoses and adjusts failures of equipment. Creates repair estimates and submits information to substantiate quotes and estimates. Prepares all parts requisitions, time cards, or service reports, as re quested by the supervisor. Ensures they are legible and accurate with sufficient detail for service accounting needs. Monitors job expenses versus repair estimates and ensures that the lead person is aware of any cost over run, prior to the job being completed. Assumes the lead person position temporarily, as necessary. Demonstrates utilization of dealer computer systems for work orders and other documentation. Maintains a minimum set of tools required for job performance. Works in a neat, orderly, and safe manner while caring for and maintaining company machines/equipment. Maintains personal company service literature, and maintains a high awareness of technical changes in the industry. Performs other duties as assigned. Essential Job Competencies Safety : fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Job Specific Skills : Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. Coaching and Mentoring : Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do. Managing Change : Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness. Helps individuals and groups manage the anxiety associated with significant change. Establishes processes to manage the orderly implementation of change. Valuing Diversity : Helps create a work environment that encourages and appreciates workforce diversity. Seeks different points of view and leverages diverse perspectives in group processes and decision-making. Respects the contributions of all individuals. Strives to eliminate barriers to diversity. Understands multigenerational and multicultural workforce trends. Communication : Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises. Information Gathering : Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs. Planning and Organizing : Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input. Innovative : Sees old problems as opportunities for creative problem solving while staying within the parameters of good practice. Develops and fosters better, faster, or less expensive ways to do things. Thinks in terms of desired outcomes, not just reactive, quick solutions. Energized by any challenge that stands in the way. Remains agile and adapts in a high degree of ambiguity. Customer Oriented : Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers. Company Overview In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale. Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Requirements

High School diploma or GED
7 or more years
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Must have completed standards outlined in the personnel achievement guideline or have been determined to meet the same qualification by the lead person based on division location.
Must posses a valid Class E Driver’s License.

Nice To Haves

A specialized technical course or equivalent years experience as a Technician preferred.
Updating of Knowledge Job requirements occasionally change requiring re-training to stay current every 3-5 years.

Responsibilities

Repairs or replaces defective parts on machinery/equipment.
Disassembles components and properly clean parts.
Inspects components to ensure maximum parts are being reused to control repair costs.
Tests, diagnoses and adjusts failures of equipment.
Creates repair estimates and submits information to substantiate quotes and estimates.
Prepares all parts requisitions, time cards, or service reports, as re quested by the supervisor.
Ensures they are legible and accurate with sufficient detail for service accounting needs.
Monitors job expenses versus repair estimates and ensures that the lead person is aware of any cost over run, prior to the job being completed.
Assumes the lead person position temporarily, as necessary.
Demonstrates utilization of dealer computer systems for work orders and other documentation.
Maintains a minimum set of tools required for job performance.
Works in a neat, orderly, and safe manner while caring for and maintaining company machines/equipment.
Maintains personal company service literature, and maintains a high awareness of technical changes in the industry.
Performs other duties as assigned.