Field Service Technician II, Charging

Rivian•Houston, TX

About The Position

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. We are looking for passionate Field Service Technician II, Charging to support commissioning, operation, and maintenance activities across our Energy & Charging portfolio. As a Field Service Technician II, Charging you will provide on-site service for a variety of hardware including EVSE, energy storage, PV, and other distributed energy systems.

Requirements

High school diploma or state-recognized GED; related trade certifications is a plus
1-2 years of experience as a Technician servicing high, medium, and low voltage system components in the automotive, energy, or related industries
Familiarity with IoT networking concepts
Ability to read and understand design schematics, construction documents, and technical repair guides
Customer service skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensions
Proficiency with spreadsheets, word processing, and other computer-based applications (e.g. time tracking, case management, etc.)
Ability to work in a variety of environments, including, but not limited to: Climbing ladders/scaffolds/high-lift equipment Outdoors and indoors, night or day, during hot, cold, or inclement weather
Ability to use hand tools, diagnostic equipment (digital multi-meter, power meter, etc.), laptop/tablet, and smartphone
Excellent time management skills and ability to coordinate travel and logistics to ensure work is completed within contractual service level agreement periods
Ability to carry/move tools and equipment up to 60 lbs. unassisted
Minimum age of 21
No driving related suspensions or revocation of Driver License (within a 3-5 year period)
Ability to read and speak fluent English
No drug or alcohol related driving incidents in the last 3 years
No more than 1 serious moving violation in the last 3 years
Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
Will be subject to continuous Motor Vehicle Record (MVR) monitoring
Ability to travel up to 90% both locally and across the U.S.

Responsibilities

Support the commissioning and maintenance of electric vehicle supply equipment
Work collaboratively across internal and external stakeholders to ensure Charging Service Operations will meet contractual Service Level Agreements and Rivian benchmarks
Continuously evaluating the installation, configuration, and operation of integrated systems while bringing to the attention of internal Rivian stakeholders’ opportunities for optimization and improvement
Identify, troubleshoot, and resolve issues impacting Rivian’s energy assets
Promptly and meticulously documenting all service-related activities within Salesforce and Rivian’s operating systems
Committed and flexible to travel both in and out of home-market service territory
Flexibility to work overtime when needed, including rotating weekend/on-call coverage & availability
Demonstrate Rivian’s brand, mission, and purpose to customers through relevant human skills
Perform additional responsibilities as assigned
Additional plant support, including travel, may be required depending on business need
Ability to properly document repairs completed and in process
This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events