Field Service Technician I

PlayAGS • Allegany, NY

108d

About The Position

Join AGS as a Field Service Technician and immerse yourself in the world of gaming technology. This role is perfect for those who are tech-savvy and passionate about troubleshooting. You will be responsible for maintaining and upgrading gaming equipment, ensuring everything runs smoothly while providing exceptional customer service. If you enjoy solving puzzles and working with cutting-edge technology, this position is for you!

Requirements

• High School diploma or GED.
• Valid driver's license and vehicle insurance.
• Basic knowledge of AC/DC electronics and computer networking.

Responsibilities

• Install, upgrade, and perform procedures on gaming equipment.
• Perform preventative and general maintenance on AGS casino products.
• Complete paperwork and reports in a timely, detailed, and accurate manner.
• Provide exceptional customer service to both internal and external customers.
• Quickly and efficiently fix service incidents and escalate issues when necessary.
• Keep track of necessary parts and inventory.
• Participate in a weekly on-call rotation with fellow technicians.
• Follow all safety protocols while troubleshooting in high-energy environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: High school or GED
• Number of Employees: 251-500 employees