Field Service Technician I

GCI • AK, AK

147d

About The Position

GCI's Field Service Technician I will work to represent the company's service and philosophy, providing telecommunications installation and servicing of Video, high speed Data and Voice product lines within customers residence and business properties in an efficient and professional manner. The primary customer is 'the public' who has purchased and is using company products and services who are considering upgrading/expanding products and services. This Technician role is eligible for a $2,500 Hiring Bonus for new hires!

Requirements

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
• High School diploma or equivalent.
• Minimum of six (6) months in a technical role or related background.
• Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification.
• Depending on location assigned may require six (6) months experience living in an arctic environment.

Nice To Haves

• Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training.
• Telecommunications experience.
• Other telecom industry or job specific certifications.

Responsibilities

• Responsible for installing, servicing, and troubleshooting telecommunications equipment including analog or digital systems for video, voice, and data services from the tap or demark location to the customer's home or office.
• Performs routine service and maintenance and operations on radio frequency / analog / microwave / fiber optic / AC / DC components.
• Refers problems between the demark and headend or distribution center to network technicians.
• Performs disconnects, reconnects or relocating services as instructed and repairs or replaces worn components and faulty connections.
• Utilizes test equipment to measure adjust signal strength to ensure optimum reception.
• Performs preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off and repairs.
• Communicates with customers on-site and presents additional service offerings.
• Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders.
• Responsible for basic vehicle maintenance, truck stock, and follows the company's safe driving and other applicable policies.

Benefits

• $2,500 Hiring Bonus for new hires

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees