Field Service Technician I

Crane Payment Innovations-posted 9 months ago
Full-time • Entry Level
Janesville, WI
Computer and Electronic Product Manufacturing
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The Field Service Technician is responsible for servicing, fixing, upgrading and performing preventative maintenance on various types of equipment such as coin & currency equipment, ATM's, software and specialized office products located at client sites in Madison area. To guarantee ongoing success, you will work in coordination with branch sales and other service team members.

  • Service, upgrade and perform preventative maintenance on company electromechanical equipment
  • Travel by vehicle, daily, to client sites (90%) with overnight travel as needed (10%) - Some long drive times are encountered depending on geographical territory covered
  • Work with branch employees to satisfy client needs
  • Address customer service requests within the specified contract response time
  • Extended Hours Coverage periods and ‘On-Call' duty where applicable
  • Safeguard and maintain a balanced vehicle stock parts inventory
  • Upkeep and cleanliness of company issued vehicle including scheduled service intervals
  • Safeguarding of any company issued assets including tablet computer and mobile phone
  • All other duties as required
  • 2 + years of working in Technical/Field Service position or similar technical profession
  • Impeccable Integrity
  • Must be able to gain access to highly secured environments; Occupational licenses may be necessary to obtain depending on territory/accounts
  • Strong electromechanical aptitude
  • Excellent verbal and written communication skills, including a positive, customer-first attitude
  • Personable, approachable and able to work easily with others at all levels
  • Strong Attention to details - able to proof and prioritize your own work
  • Proficient in iOS, MS Office applications and Windows OS
  • Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player
  • Able to commit to and meet project deadlines
  • Competitive salaries
  • Technician Incentive Compensation Plan
  • Company provided vehicle, uniform, tools and training
  • Paid time off
  • Sick time off
  • Medical, dental, & vision insurance
  • Flexible spending accounts
  • Life insurance and disability benefits
  • 401K with Company contribution
  • Community involvement
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