Field Service Technician I

B. Braun Group-posted 2 days ago
$27 - $34/Yr
Full-time • Entry Level
Remote • Allentown, PA
5,001-10,000 employees
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B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®. Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com Aesculap, Inc., a B. Braun company, is part of a 180-year-old global organization focused on meeting the needs of an ever-changing healthcare community. Through close collaboration with its customers, Aesculap provides advanced technologies for general surgery, neurosurgery and closure technologies. Aesculap continues a proud heritage of leadership and responsiveness as we strive to deliver products and services that improve the quality of patients' lives. Position Summary: Field Service Technicians are a vital resource for the medical industry that are responsible for cleaning, refurbishing sharpening and repairing precision surgical instruments. Field Service Technicians I work in collaboration with Field Service Technicians II and Senior technicians under moderate supervision.

  • Repair Surgical instruments with the guidance of Field Service Technicians II and Senior technicians
  • Builds and maintains a positive relationship with the customer.
  • Manages Customer in order to meet or exceed customer expectations.
  • Partners with Sales team(s) to grow business in assigned territory.
  • Accurate and timely repairs of precision surgical instruments.
  • Manages all on site repairs, maintenance and testing of assigned instruments and equipment
  • Diagnoses errors or technical problems and determines proper solutions, therefore must have strong problem solving skills
  • Produces timely daily work orders.
  • Updates customer reports as needed
  • Cooperates with sales and technical teams to share information across the organization
  • Comprehends customer requirements and makes appropriate recommendations
  • Regular maintenance and cleaning of work area and company equipment
  • Must comply with applicable ISO and FDA regulations as stated in Quality Manual
  • Must embody the Company's Vision, Mission and Values
  • Other duties may be assigned
  • Requires a high school diploma.
  • Experience with machining or handling of delicate metal instruments is desirable.
  • Requires clear communication to customers, colleagues and management.
  • Technical degree is desirable
  • Occasional overtime and changes in shift scheduling are required to suit customer needs.
  • Computer knowledge is required.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • The employee is occasionally required to stand and walk.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • It is an essential function of this position for an employee to be present and in-person at the physical site(s) of our customers and potential customers.
  • You must fully comply with the requirements of the Healthcare Customers in your region, including any necessary proof of any vaccination.
  • all individuals in this position assigned to a Healthcare Customer with a COVID-19, Influenza, Hepatitis B Virus, or other vaccination requirement must be fully vaccinated and/or immunized in accordance with the Healthcare Customers' requirements.
  • B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement.
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