Field Service Technician I

Aventiv Technologies, LLC-posted 26 days ago

$22 - $25/Yr

Full-time • Entry Level

Hybrid • Dallas, TX

1,001-5,000 employees

Management of Companies and Enterprises

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Job Purpose: The Field Service Technician I is responsible for traveling to various facilities to maintain, repair and resolve issues on all company products, features and equipment. This role can serve as an onsite, hybrid or roving technician providing both technical and administrative support to our customers. Provides support to our tablet customers by administering programs and ensuring tablets are fully utilized.

Primary representative between on-site facility personnel, Account Management & other company personnel.
Setting up and maintaining individual tablets for
Repairs phones, kiosk, video terminals, WAP's, tablets and other required equipment within correctional facilities within assigned area.
Providing technical support and troubleshooting issues with tablets
Ensuring security measures are in place to prevent misuse of the
Assisting with software updates and installations on the tablets
Managing user accounts and access permissions on the tablets
Collaborating with other staff members to coordinate tablet usage
Training incarcerated individuals on how to use the tablets effectively and
Responsible for maintaining inventory and ensuring extra inventory or damaged inventory is returned for multiple sites.
Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
Troubleshoot situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
Maintains inventory of equipment and tools
Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)

Ability to understand the customer's service needs for various facilities and work to improve the operation of their facility regarding all company products such as: Offender Calling System, Video Visitation, Kiosk and/or Tablets.
Ability to work all tasks to completion with a high sense of urgency and the highest work
Must have the ability to quickly learn company products, features and
Demonstrated experience in determining alternatives to escalations deciding when assistance is needed in dealing with the various problems reported.
Timely responses to requests from management and customers via phone, e-mail and/or with
Adhere to Field Service Standards and all Company
Self-starting, able to self-train on communications-based product
Excellent ability at multi-tasking, setting priorities and tracking issues
Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management.
Ability to learn how to do minor repairs and troubleshooting on telephone and video visitation systems and pass skills test accordingly.
High school diploma or GED
Demonstrated ability to work in difficult environments g. corrections
Experience working with Windows OS, and Microsoft

Installation, repair and maintenance of telecom and networking
Prior experience using small hand tools to repair electronics
Previous experience working in law enforcement or correctional environment

Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits

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