Field Service Technician I

AAA USAMosinee, WI
Onsite

About The Position

AAA United States, Inc. has partnered with a company in Mosinee, WI that is a leading design and manufacturer of window and glazing systems for the mass transit industry in North America. The Field Service Technician is responsible for providing on-site repair and maintenance at customer locations.

Requirements

  • High school diploma or equivalent is required.
  • Mechanical repair experience and aptitude.
  • Product knowledge of AROW Global windows and driver protection systems.
  • Knowledge of Microsoft Office programs, notably Excel.
  • Strong communication, interpersonal, and analytical skills.
  • Capacity to work well under pressure in a fast-paced environment.
  • Ability to follow instructions and illustrations.
  • Willingness to travel overnight frequently and spontaneously; flexibility to work any hours of the day, including overnight.
  • Valid driver license and U.S. passport(or ability to obtain upon hire)required.
  • Self-motivated with a strong desire to implement change.

Responsibilities

  • Assist with installation, servicing, and repair of equipment at a customer location, often under self- direction.
  • Cultivate and strengthen customer relationships by delivering a high level of service and exercising courtesy at all times.
  • Identify, analyze, and troubleshoot reported product failures and then perform repairs and adjustments in a timely manner to limit disruption for the customer.
  • Investigate recurring problems and recommend corrective actions.
  • Manage and maintain company tools, equipment, and supplies required to perform repair services.
  • Prepare clear and concise reports and documentation in a timely manner.
  • Attend and participate in meetings and training programs as needed.
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