Field Service Technician I (West Michigan)

K Group Companies•Grand Rapids, MI

3d•Onsite

About The Position

The Field Service Technician I plays a vital role in ensuring the accurate installation of low voltage systems. They will encompass efficient teamwork and independent project execution. Beyond the installation, they will excel in delivering fundamental customer training on system operations. The role not only involves technical progress but also demands effective communication and dedication to precision, guaranteeing the successful implementation and functionality of these systems.

Requirements

Hands-on/field experience from previous work experience
Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
Ability to read architectural drawings
Team management/supervisor experience
Previous experience completing projects within scope
Previous experience with service ticketing processes
Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
Excellent communication skills
Must have valid US Driverâs license

Responsibilities

Reviews project quotes and scopes before beginning an onsite execution
Inspects installation sites, studies work orders, architectural plans, and comprehensive installation methods
Installs low voltage cabling, devices, and systems, adhering to precise specifications, relevant codes, and industry practices, as directed by their supervisor
Troubleshoot and diagnose issues with installed systems
Conduct routine maintenance and inspections of systems as needed
Respond promptly to service calls and customer inquiries
Travel extensively across mostly within the Midwest and on occasion weekends that are necessary for multiple sites; Home most weekends
Provide excellent customer service and maintain customer satisfaction