Field Service Technician I - Phoenix, AZ (Company Vehicle & 4-Day Workweeks!)
About The Position
Field Service Technician 1 – Phoenix, AZ – Hach Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Thriving in a supportive team environment that inspires you to strive for excellence. Traveling in your job and discovering new places while making an impact on society. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us Shaping The Future of Water - Hach We offer: Training period: comprehensive 10-week training period - 8 weeks in the field working side by side with a dedicated trainer & 2 weeks classroom-based training in Loveland, CO. 3 days off per week! After completion of training, your schedule will consist of 4 shifts per week at 10-hour days based on workload demand. Company car (maintenance/fuel paid for by us) Company Cell phone Corporate credit card for company expenses Full benefits starting your first day: including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year), and 48 hours of Paid Sick Leave Hach Bonus: up to 6% of the yearly salary, paid out quarterly. Dedicated support staff to assist you in helping your customers. Career coaching and development opportunities Reporting to the Field Service Manager, the Field Service Technician is responsible for delivery of high-quality customer service, performing preventative maintenance, routine repair, and calibration/verification of Hach devices located at our customer sites. The customer base for this role is anticipated to be a combination of municipal (i.e., drinking and wastewater treatment facilities) and industrial (i.e., power plants and food and beverage plants).
Requirements
- Previous experience in a travel-based field service and/or customer-facing roles
- HS Diploma required; Associates/technical degree preferred, or a combination of education and experience.
- Basic mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair is helpful but not required..
- This position requires occasional rental of vehicles or booking of hotel rooms for business travel. A valid driver's license, a clean driving record, and the ability to rent a car and/ or hotel rooms under applicable state law are required.
Responsibilities
- Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
- Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.
- Work in a wide variety of municipal and industrial settings, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc....Some applications may involve instrument servicing in NEC hazardous locations (Class I Division 2)
- Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
- Follows safe work practices according to company policy.
- Executes administrative activities in support of service visits.
- Daily travel to customer sites. This role will be based in the Phoenix, AZ, area and supports our customers throughout the territory. Expect up to 75% travel. Company-paid travel, accommodations, and meals are provided for overnight stays. You can expect to have 1 or 2 overnight stays per week.
Benefits
- comprehensive 10-week training period - 8 weeks in the field working side by side with a dedicated trainer & 2 weeks classroom-based training in Loveland, CO
- 3 days off per week!
- Company car (maintenance/fuel paid for by us)
- Company Cell phone
- Corporate credit card for company expenses
- Full benefits starting your first day: including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year), and 48 hours of Paid Sick Leave
- Hach Bonus: up to 6% of the yearly salary, paid out quarterly.
- Dedicated support staff to assist you in helping your customers.
- Career coaching and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
