Field Service Technician I
About The Position
Neo Monitors Corporation, a Nederman company, provides the preeminent TDLAS in the analytical industry. Neo Monitors has begun operations in the U.S. and has an opening for Service Specialist to support our TDLAS product and associated integrated sample systems. This Analytical Field Specialist is responsible for managing all aspects of field service support and customer relationship management to be the face of Neo Monitors Corp. The successful candidate will provide complete services on TDLAS, sample systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Neo Monitors Corp. by serving the customer in refineries, chemical, power generation, etc. sites within North America and occasionally internationally, and be eager to drive growth.
Requirements
- High school diploma, Bachelor’s degree, or military/equivalent experience
- Five or more years hands-on experience as an analytical or electronic Service Technician/Specialist/Engineer, particularly working with analytical instrumentation
- Five or more years relevant experience in electronic repair, calibration, and testing
- Effective communication skills
- Ability to establish good customer rapport
- Ability to prioritize service requests
- Ability to produce clear and concise documentation
- Ability to work independently within a customer location
- Ability to work a flexible schedule when necessary
- Availability to travel overnight up to 50%
- Ability to safely lift 50 lbs. with assistance on occasion
- Ability to safely lift and carry 25-30 lbs. continuously throughout the day
- Ability to bend, squat, stretch, and reach on a daily basis in a service function
- Maintain a valid driver’s license and safe driving record
- Qualify and maintain TWIC, Passport, safety council, and equivalent credentials
- Maintain expense reports
- Ability to read and ascertain electrical drawings and schematics
- Understanding of temperature, pressure, flow, velocity in a process environment
Nice To Haves
- Hands-on experience with TDLAS and other analytical/electronic technologies
- Overall operational knowledge of plant operations
- Trustworthy, honorable and disciplined
- Customer first mindset
- Self-starter, self-manager
- Leader and team player
Responsibilities
- Perform in house troubleshooting
- Perform in house calibration/validation with gas standards
- Perform in house bench repair
- Perform in house electronic evaluations and replacement
- Perform in house software updates
- Perform in house optical alignments
- Practice ESD awareness
- Perform on-site installation of NEO Monitors TDLAs and supported equipment when necessary and based on skill/performance level after training and bench repair work
- Perform on-site repair of NEO Monitors TDLAs and supported equipment when necessary and based on skill/performance level after training and bench repair work
- Perform on-site maintenance of NEO Monitors TDLAs and supported equipment when necessary and based on skill/performance level after training and bench repair work
- Perform on-site qualification of NEO Monitors TDLAs and supported equipment when necessary and based on skill/performance level after training and bench repair work
- Perform on-site validation of NEO Monitors TDLAs and supported equipment when necessary and based on skill/performance level after training and bench repair work
- Be client-focused
- Work in conjunction with other project and sales groups occasionally
- Be proficient with the use of customer management software to track service calls
- Be proficient with the use of customer management software to manage parts and inventories
- Be proficient with the use of customer management software to complete job tasks
- Review reports and documentation from customers and inspect malfunctioning product to determine nature and scope of problem
- Analyze review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
- Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
- Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems
- Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
- Work schedule may include weekend coverage
- Perform other duties as assigned
Benefits
- An opportunity to be part of a truly innovative and fast-growing international company.
- A team-focused work environment where your efforts won’t go unnoticed or unappreciated.
- Competitive compensation and benefits including PTO, health care insurance, 401K, disability, and life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
251-500 employees
