Field Service Technician I - Grand Rapids, MI

Mettler Toledo•Grand Rapids, MI

44d

About The Position

The Mettler-Toledo Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Safeline X-Ray, Safeline Metal Detectors, Hi-Speed Checkweighers, or CI Vision machines. PI FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices. To be eligible for this internship, you must be authorized to work in the United States without requiring any employment-based visa sponsorship now or in the future. This includes CPT, OPT, F-1, J-1, H-1B, or any other employment-based visa.

Requirements

Ability to use all types of hand tools and digital test equipment
Knowledge of mechanics, electronics, and distribution systems
Working mechanical knowledge of conveyor systems
Working knowledge of AC and DC electrical distribution systems
Working knowledge of Windows Operating Systems and the ability to read blueprints and schematics
Self-motivated for high performance
Strong verbal and written communication skills
Customer focused
Detail oriented
Experience working in a fast-paced environment and meeting tight time constraints.
High School Diploma or a GED required.
Associate of Science in Electronics or Engineering Technology, or equivalent work experience preferred

Nice To Haves

Fluency in English and Spanish a plus

Responsibilities

Satisfy all Safety Requirements for both MT-PI and Customer Sites
Attend tier calls led by a Regional Service Manager
Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations
Develop and maintain good customer relationships; Become the customer's trusted advisor
Identify root cause of service issues (first time fix)
Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
Keep up with ongoing technical training
Weekend/afterhours work as required based on workload and rotation
Maintain company supplied equipment, tools, and inventory
In addition to our core values, all employees must follow the Code of Conduct
Other duties and tasks as assigned

Benefits

Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
Tuition reimbursement, employee wellness programs, plus other perks and discounts
Parental and caregiver leave policies
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide leadership in weighing
A brand name that is identified worldwide with precision, quality, and innovation
Thousands of patents, design and innovation awards
A commitment to extraordinary service on our state-of-the-art equipment

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