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The Field Service Technician I position at Crane Payment Innovations (CPI) is a full-time role based in Danbury, CT, responsible for servicing, fixing, upgrading, and performing preventative maintenance on coin and currency equipment, ATMs, software, and specialized office products located at client sites. This role is crucial in ensuring that the technology powering everyday transactions operates smoothly, as CPI is a leader in payment technology, enabling billions of transactions globally. The technician will work closely with sales and service teams to meet client needs and ensure customer satisfaction. The position requires daily travel to various client sites, and the technician will be expected to address customer service requests promptly, maintain a balanced inventory of vehicle stock parts, and uphold the cleanliness and upkeep of the company-issued vehicle. Additionally, the technician may be required to participate in extended hours coverage and on-call duties as needed. This role is vital for maintaining the high standards of service that CPI is known for, and it offers the opportunity to make a significant impact in the field of payment technology.
