Field Service Technician I - Portland, ME

Dumac Business Systems • East Syracuse, NY

241d • $18 - $21

About The Position

The Field Service Technician Level I will provide technical support for onsite customers across various Point of Sale (POS) platforms and is accountable for a specific territory and customers by providing industry leading service. This position will also be responsible for maintaining the DUMAC vehicle and local inventory levels. Additionally, this position requires after hours and weekend work flexibility for an on-call rotation. This position requires travel in the regions in Maine and New Hampshire.

Requirements

• High School diploma and/or experience in a computer/technical position
• Valid, active driver's license
• Basic understanding of the elements, functions, and inter-dependence of all parts of a POS system
• Excellent written and verbal communication skills as well as interpersonal skills
• Possess the accountability and personal responsibility to own and drive results
• Ability to work independently and part of a team environment
• Proficiency in Microsoft Office programs, including Outlook, Word, Excel and PowerPoint

Nice To Haves

• Possess excellent problem-solving and analytical skills
• Strong organizational skills, attention to detail and logical problem-solving skills

Responsibilities

• Perform diagnostics down to the root cause component
• Repair and replace PC components and peripherals
• Communicate with customers prioritizing service and expectations
• Troubleshoot and repair computer equipment and networks in a POS environment
• Dedicated commitment to customer satisfaction
• Effectively prioritize and complete service calls in designated area
• Accurately complete required paperwork and documentation for all work completed
• Combine speed and accuracy in completing tasks including credit card reconciliation, call handling, inventory, vehicle maintenance, returning equipment, and other technician duties as assigned
• Active member in the on-call rotation, working to becoming primary on call resource
• Learn proper customer communication techniques
• Learn processes and procedures to ship and receive equipment and parts to/from remote technicians and offices
• Demonstrate proper attitude, availability, punctuality, and attendance

Benefits

• 401(k) eligibility
• PTO

What This Job Offers

• Career Level: Entry Level
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services
• Education Level: High school or GED