Field Service Technician I (Offshore)

TechnipFMC • Broussard, LA

3d • Onsite

About The Position

Hiring a Field Service Technician for offshore in Broussard, LA! In this role you will install, repair, and troubleshoot surface wellhead systems and provides industry leading customer service. Completes required documentation for records, customer billing, QHSES reports, and customer feedback. Trains and develops competencies to maintain proficiency for wellhead systems utilized within assigned region.

Applicants must be authorized to work for any employer in the U.S. without restriction. For this position we are not sponsoring or taking over sponsorship of an employment visa at this time.Job Description
Works independently or as a team member to execute technical service operations per TechnipFMC and Customer QHSES processes and engineering procedures, including installation, troubleshooting and repair of wellhead systems.
Provides exceptional customer service and interacts with clients’ representative, explains systems, billing, tools, and gathers and delivers requests and feedback to internal functions to enhance the customer experience.
Develops personal competencies to advance job knowledge and become proficient at required systems.
Completes additional required duties outside of traditional job scope that support the organization like gathering customer feedback and working to enhance the customer experience.
Maintains equipment and tooling necessary to complete job scope and completes administrative duties such as vehicle maintenance, time keeping, training, and expense reports.

Requirements

• High School Diploma or GED equivalent required. Equivalent experience will be considered in lieu of education, if candidate successfully completes an aptitude and reading comprehension assessment in the pre-employment process. Technical or vocational training/certification; Military; or two/four years’ college a plus.
• Ability to effectively speak, read, write and type in English.
• Strong mechanical aptitude with one year in a Service Technician role with mechanical, electronic, or hydraulics related experience.
• Ability to use a computer, tablet, with MS Office and other digital equipment required.
• Attention to detail and ability to conduct repetitive tasks with consistent quality and safety.
• Experience in a customer service environment directly interacting with customers while showing effective communication, interpersonal, and problem-solving skills.
• Able to obtain and keep a valid driver’s license and ability to pass a DOT Physical to safely operate a company provided vehicle.
• Ability to work in a dynamic fast paced environment with long hours under minimal supervision.
• Ability to act with professionalism and integrity in challenging situations, take and provide constructive feedback, be optimistic, take initiative and work hard, and have a passion for learning.
• Able to obtain necessary safety certifications not limited to; but including: SafeLand/SafeGulf, H2S, forklift, crane, and rigging. For offshore work, must be able to obtain/hold a THUET and TWIC card or other customer specific requirements.
• Able to be “On Call” for 24 hours, report within specified time frames, and work a flexible schedule.

Nice To Haves

• Technical or vocational training/certification
• Military
• two/four years’ college

Responsibilities

• install, repair, and troubleshoot surface wellhead systems
• provides industry leading customer service
• Completes required documentation for records, customer billing, QHSES reports, and customer feedback
• Trains and develops competencies to maintain proficiency for wellhead systems utilized within assigned region
• execute technical service operations per TechnipFMC and Customer QHSES processes and engineering procedures, including installation, troubleshooting and repair of wellhead systems
• Provides exceptional customer service and interacts with clients’ representative, explains systems, billing, tools, and gathers and delivers requests and feedback to internal functions to enhance the customer experience
• Develops personal competencies to advance job knowledge and become proficient at required systems
• Completes additional required duties outside of traditional job scope that support the organization like gathering customer feedback and working to enhance the customer experience
• Maintains equipment and tooling necessary to complete job scope and completes administrative duties such as vehicle maintenance, time keeping, training, and expense reports

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees