Field Service Technician I/II/III

Mine Safety Appliances Inc, (MSA) • Albany, NY

112d

About The Position

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers' greatest problems so they can go home safe each and every day. Are you in? Read on for more details about this particular role.

Requirements

• Proven experience delivering excellent customer service
• Excellent communication skills
• Experience with instrument test equipment, tools, and software
• Mechanically inclined
• Computer experience
• Willingness to travel 75% domestically
• Ability to perform service calls after hours

Nice To Haves

• Bachelors Degree in a technician field
• On-site service experience providing installation, calibration, troubleshooting, maintenance, and repair of industrial electronics and systems, with gas detection instruments and industrial control systems

Responsibilities

• Support the Northeast US Division (NY, CT, VT, NH) for Fixed Gas and Flame Detection products
• Provide maintenance, calibration, repair, and installation assistance
• Perform system startup, testing, and training services as needed
• Complete service order forms and calibration documentation on a daily basis
• Interface with customers, field service staff, and sales staff to determine customer needs and urgency
• Prioritize and schedule service visits as needed to respond to changing customer issues
• Sell and promote MSA services, upgrades, maintenance parts, replacement products, and service contracts
• Provide support via telephone, email, or on-site at customer location as needed
• Determine part requirements to support customers
• Order parts as needed to meet requirements
• Perform cycle counts and physical inventory to ensure accuracy of inventory value
• Manage travel expenses and complete expense reports
• Manage and maintain company-supplied vehicle

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Economic Programs
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees