Field Service Technician I - IAH

Smiths Interconnect • Houston, TX

143d • $42,000 - $98,000

About The Position

This position requires daily travel to locations in and around the Houston IAH airport and surrounding area. The role involves meeting daily service repair needs and driving customer satisfaction, installing, repairing, and maintaining equipment in the field, and providing customer training as required. The technician will document all inspections, maintenance, and repair work, manage repair parts cycle time, and prepare formal reports to customers as necessary. The position also includes participating in service sales opportunities, ensuring tools and test equipment are maintained, and providing technical support to customers. The technician must maintain clear communication and establish relationships with senior level FSE's and Product Managers. Compliance with health, safety, and environmental policies is essential, as well as adherence to U.S. export control and security regulations.

Requirements

• Associate's Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
• 1-3 years of experience in troubleshooting and field repair of electrical and electronic systems and equipment
• Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
• Excellent communication skills and strong orientation for customer focus and teamwork
• Must be responsive to all customer issues at all times
• Willingness and ability to travel at short notice

Responsibilities

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installs, repairs and maintains equipment in the field; provides customer training as required
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts cycle time
• Reviews all logs for open issues and prepares formal reports to customers as necessary
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements
• Seeks to provide technical support to customers and other service professionals as required
• May participate in site surveys, pilot program service activities, attend meetings
• Possesses basic technical knowledge on the company's Trace and X-Ray technologies
• Maintains clear and concise business communication, both oral and written
• Establishes and maintains a close relationship with senior level FSE's and Product Managers
• Exercises every available measure to control and minimize costs
• Travel, overtime and work hours other than Monday-Friday may be required
• Comply with and ensure department compliance with Company health, safety and environmental policies
• Comply with all applicable U.S. export control and security regulations
• Other duties as required

Benefits

• Excellent training and opportunities for career growth
• Inclusive environment with strong leadership and a focus on safety and wellbeing
• Flexibility to choose from a wide range of benefits to suit lifestyle
• Competitive Business Profit Plan
• Competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees