Field Service Technician I – Copiers & Printers (Digital Imaging Equipment)

Canon U.S.A., Inc. • San Jose, CA

96d • $19 - $26

About The Position

If finding effective solutions and delivering exceptional service to customers sounds like your kind of job, Canon USA wants to hear your story. We’re a leader in imaging technology, solutions, and services — and we’re actively seeking a Field Service Technician to support our clients by maintaining and repairing Canon-supported copiers, printers, and imaging equipment. In this hands-on role, you’ll provide on-site technical service in a customer-focused, business-critical environment, ensuring peak performance and maximum uptime for Canon devices. This is a daytime, customer-facing role that requires professionalism, reliability, and technical skill.

Requirements

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Providing on-site maintenance, diagnostics, and repair of copiers, printers, and MFPs in line with Canon’s Service and Parts Standards.
• Identifying and reporting product failure trends and serviceability issues to management, with accurate documentation.
• Maintaining up-to-date technical information, Field Service Reports, Expense Reports, and Canon property.
• Meeting customer needs by delivering efficient, responsive, and accurate maintenance in the field, shop, or on-site.
• Delivering high levels of customer satisfaction through clear communication and dependable support.
• Ensuring machines perform reliably and supporting your team in reaching branch/district performance targets.

Benefits

• Competitive compensation including medical, dental, vision.
• 401(k) Savings Plan.
• Discretionary profit sharing.
• Discretionary success sharing.
• Educational assistance.
• Recognition programs.
• Vacation.
• Employee referral bonus.
• Employee discounts.
• Dress for Your Day attire program.
• Volunteer opportunities to give back to our local community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED