Field Service Technician I - Columbus, OH

Kinetico Incorporated • Canal Winchester, OH

389d

About The Position

The Field Service Technician I role at Kinetico involves learning the installation, service, repair, and sales processes for residential water treatment systems. This position is focused on providing high-quality service to customers while maintaining a clean and organized work environment. The technician will engage in local travel to perform various tasks related to water treatment products and customer service.

Requirements

• High School Diploma or equivalent required.
• Valid drivers' license and a clean driving record.
• Ability to work in a fast-paced environment and show initiative.
• Strong work ethic, self-motivated, action and goal oriented.
• Mechanical aptitude, good analytical, problem solving, and troubleshooting skills.
• Understanding the technology contained in the company's products is essential.
• Plumbing experience and skills preferred.
• Proven customer-centric focus and approach with the ability to establish and change priorities as required.
• Excellent listening and verbal skills, and exceptional customer service phone skills.
• Organized and able to provide detailed follow-up and follow-through of all company processes and procedures.
• Proficient customer relations skills, and comfortable talking to customers about product and payment options.
• Working knowledge of common software programs such as Word, Excel, etc.; familiarity with data entry systems a plus.

Nice To Haves

• Plumbing experience and skills preferred.

Responsibilities

• Learning residential applications and capabilities.
• Following established procedures to evaluate equipment function and perform appropriate maintenance activity.
• Observing and acting upon opportunities for further sales.
• Delivering salt, filters, and other water treatment products.
• Maintaining a clean and organized workspace.
• Monitoring and restocking product inventory.
• Finalizing reports on completion of field visits and submitting them to the service department in a timely manner.
• Maintaining a clean and safe work environment, including company vehicle and tools.

Benefits

• Medical, Dental, Vision and Prescription Drug Insurance Coverage
• Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
• 401(k) Contribution Matching Program
• Employer Funded Defined Contribution Plan
• Paid Vacation, Holidays and Community Service Volunteer Time-off Benefit
• Wellness Program
• Educational Assistance Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED