Field Service Technician I - Cape Canaveral

Smiths Group • Cape Canaveral, FL

189d • $57,600 - $79,600

About The Position

This position requires daily travel to locations in and around the Cape Canveral Area, including the airport. Responsible for meeting daily service repair needs and driving customer satisfaction. Installs, repairs and maintains equipment in the field; provides customer training as required. Documents all inspections, maintenance, repair work and submits paperwork in a timely basis. Orders, installs, and returns parts and manages repair parts cycle time. Reviews all logs for open issues and prepares formal reports to customers as necessary. Participates in Service Sales opportunities and assists with promoting and implementing revenue programs. Ensures that tools and test equipment are properly maintained and calibrated. Assesses product/equipment performance based on field support data; recommends modifications or improvements. Seeks to provide technical support to customers and other service professionals as required. May participate in site surveys, pilot program service activities, attend meetings. Possesses basic technical knowledge on the company’s Trace and X-Ray technologies. Maintains clear and concise business communication, both oral and written. Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends. Exercises every available measure to control and minimize costs. Travel, overtime and work hours other than Monday-Friday may be required. Comply with and ensure department compliance with Company health, safety and environmental policies. Comply with all applicable U.S. export control and security regulations. Other duties as required.

Requirements

• Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics).
• 1-3 years of experience in troubleshooting and field repair of electrical and electronic systems and equipment.
• Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
• Excellent communication skills and strong orientation for customer focus and teamwork.
• Must be responsive to all customer issues at all times.
• Must be willing & able to travel at short notice.

Responsibilities

• Meet daily service repair needs and drive customer satisfaction.
• Install, repair, and maintain equipment in the field; provide customer training as required.
• Document all inspections, maintenance, repair work and submit paperwork in a timely manner.
• Order, install, and return parts; manage repair parts cycle time.
• Review all logs for open issues and prepare formal reports to customers as necessary.
• Participate in Service Sales opportunities and assist with promoting and implementing revenue programs.
• Ensure that tools and test equipment are properly maintained and calibrated.
• Assess product/equipment performance based on field support data; recommend modifications or improvements.
• Provide technical support to customers and other service professionals as required.
• Participate in site surveys, pilot program service activities, and attend meetings.
• Maintain clear and concise business communication, both oral and written.
• Establish and maintain a close relationship with senior level FSE’s and Product Managers.
• Control and minimize costs.
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Comply with all applicable U.S. export control and security regulations.

Benefits

• Excellent training and opportunities for career growth across the business, both locally and globally.
• Inclusive environment with strong leadership and a focus on safety and wellbeing.
• Flexibility to choose from a wide range of benefits to suit lifestyle.
• Competitive Business Profit Plan.
• Competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees