Field Service Technician I-Bethel, AK

GCI • Bethel, AK

251d

About The Position

GCI's Field Service Technician I represent the company's service philosophy by assisting customers who have purchased and are using company products and services and/or are considering upgrading or expanding their products and services. Provide telecommunications installation and servicing of Video, high speed Data, and Voice product lines within customer residences and business properties in an efficient and professional manner.

Requirements

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
• High School diploma or equivalent.
• Minimum of six (6) months in a technical role or related background.
• Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification.
• Depending on location assigned may require six (6) months experience living in an arctic environment.

Nice To Haves

• Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training.
• Telecommunications experience.
• Relevant telecom industry or job specific certifications.

Responsibilities

• Install, service, and troubleshoot telecommunications equipment including analog or digital systems for video, voice, and data services from the tap or demark location to the customer's home or office.
• Perform routine service, maintenance, and operations on radio frequency, analog, microwave, fiber optic, and AC/DC components.
• Refer problems between the demark and headend or distribution center to network technicians.
• Perform disconnects, reconnects, and relocate services as instructed; repair or replace worn components and faulty connections.
• Utilize test equipment to measure and adjust signal strength to ensure optimum reception.
• Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring, or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs.
• Communicate with customers on-site and present additional service offerings.
• Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders.
• Responsible for basic vehicle maintenance, truck stock, and following the company's safe driving and other applicable policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees