Field Service Technician - Greater CHICAGO, IL

Harpak-Ulma Packaging

121d

About The Position

Harpak-ULMA is a leading provider of innovative packaging solutions, dedicated to meeting the diverse needs of our customers. We specialize in a wide range of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal equipment, and more. Our team is committed to excellence and continuous improvement, ensuring our customers receive the best service and support.

Requirements

• Minimum of 5 years in a technical field with at least 3 years of troubleshooting mechanical and electrical machine issues.
• Prior experience with multi-head weighers is essential.
• Proficiency in mechanical, electrical, and PLC systems.
• Ability to work with high precision and close tolerance proficiency.
• High school diploma or GED required.
• Technical schooling and/or work experience in electricity, electronics, or equipment maintenance.
• Willingness to travel 70-85% of the time to support customer needs.
• Must have a valid driver's license and the ability to obtain a passport for travel.
• Familiarity with MS Office Suite and Windows platform.
• Ability to use service databases and CRMs (e.g., Filemaker).
• Excellent communication and customer service skills.
• Ability to read and interpret mechanical blueprints and electrical schematics.

Responsibilities

• Utilize your mechanical and electrical expertise to troubleshoot and repair various packaging machines, with a focus on multi-head weighers.
• Provide on-site and remote support to resolve customer issues efficiently.
• Conduct installations of a variety of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal machines, and more.
• Deliver exceptional customer service by proactively identifying solutions, following up on customer inquiries, and providing technical phone support.
• Work closely with other technicians, engineers, and service managers to address complex issues and continuously improve service delivery.
• Participate in training programs and document service calls and solutions in detail.
• Utilize technology tools to ensure efficient reporting and knowledge retention.

Benefits

• Be part of a company that values innovation and continuous improvement.
• Receive extensive training through our Online Learning Management System, on-site at our facilities, and through shadowing experienced technicians.
• Opportunity to grow and develop your skills across various product lines.
• Salary commensurate with experience and a robust benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED