Field Service Technician - Granger - Bordentown, NJ

Plug Power • Bordentown, NJ

391d • $49,920 - $58,240

About The Position

The Field Service Technician at Plug Power will be responsible for supporting fuel cell products installed in electric lift trucks. This role involves performing preventative maintenance, troubleshooting breakdowns, and ensuring the proper functioning of fuel cells at customer sites. The technician will interact with customers and lift truck operators, requiring strong technical and interpersonal skills.

Requirements

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may be considered in lieu of direct experience.
• Must possess a valid driver license and a clean driving record.
• Ability to safely operate a motor vehicle.
• Must be able to lift 50 pounds on a regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude is required.
• Computer and software systems skills including Word, PowerPoint, Excel, and Outlook.
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time management skills with the ability to handle multiple tasks.
• Punctual and reliable.

Nice To Haves

• Knowledge of lift truck operation and applications is highly preferred.

Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing on-call and emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• Troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
• Maintaining ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws.
• Representing Plug Power in a professional manner at all times and in all interactions.
• Performing other duties as assigned.

Benefits

• Health, Dental & Vision Insurance eligibility starting from the first day of hire
• 401(k) with 5% company match
• Bonus eligibility
• Paid time off including vacation, personal and sick time
• Paid Holidays
• Wellness Reimbursement Program
• Potential to apply for Tuition Reimbursement
• Employee Referral program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED