Field Service Technician- FTTH

WideOpenWest Finance • Fenton, MI

274d

About The Position

As a Field Service Technician for WOW! Internet, Cable & Phone, you will be responsible for installing and repairing broadband communications systems in compliance with company technical standards. This role involves working with both residential and business customers to ensure a smooth installation process, troubleshooting issues, and adhering to safety and quality standards. You will also be required to keep accurate records of installations and maintenance activities while continuously learning about new FTTH technologies and best practices.

Requirements

• Experience in FTTH installation and terminations.
• Knowledge of fiber optic cable splicing and testing.
• Flexibility to work outside of regular business hours if needed.
• Capable of carrying a 32' ladder.
• Ability to climb ladders and work in confined spaces.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.

Nice To Haves

• One to two years of experience in the broadband communication field is preferred.
• Basic understanding of MS Suite, Internet software, E-mail, and Google Suite.

Responsibilities

• Install, terminate, and test Fiber-to-the-Home (FTTH) networks in residential and business locations.
• Work with customers to ensure a smooth installation process, answer questions, and educate them about the benefits of FTTH.
• Troubleshoot and resolve issues related to FTTH installations.
• Adhere to all safety and quality standards.
• Keep accurate and detailed records of all installations and maintenance activities.
• Continuously learn and stay up-to-date with new FTTH technologies and best practices.
• Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service for phone, internet or video services.
• Install and relocate outlets.
• Install interior and exterior wiring.
• Connect peripheral equipment.
• Train customers on proper use of equipment.
• Assure proper signal levels and picture quality.
• Identify causes of picture and/or signal degradation.
• Troubleshoot from consumer device to tap.
• Troubleshoot, repair and replace components from tap to consumer device.
• Assure system security by terminating unused ports and tag drops and locking pedestals.
• Understand/apply FCC and NESC technical standards.
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards).
• Perform network troubleshooting including ping test, trace routes and speed test.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED