Field Service Technician (Equipment Auto Lube and AC Systems)

TRUCK SERVICE, INC.•Indianapolis, IN

2d•Onsite

About The Position

Our Field Service Technician (Equipment Automatic Lubrication and Air Conditioning Systems) is primarily responsible for installation, troubleshooting, diagnosis and repair of vehicle automatic lubrication systems and climate systems at customer locations and facilities. The typical types of vehicles and equipment are construction equipment and mining equipment (pit loaders, front shovels, dozers, off-highway trucks, excavators, articulated trucks) as well as Class 3-8 vehicles (school buses, commercial passenger buses, semi-tractors, emergency services vehicles, etc). Competitive hourly pay, incentive plan, drug-free workplace, and safe working conditions.

Requirements

Previous experience as a heavy-duty truck technician, mechanic or other related fields, especially with vehicle air conditioning systems and automatic lubrication systems
Strong mechanical aptitude and troubleshooting skills
Experienced and comfortable with diagnostic equipment and software
Toolbox, hand tools, and cordless tools
Ability to lift at least 50lbs
Average PC skills for email, documents, and internet navigation
Strong verbal and written communication
Customer service oriented and a focus on the positive customer experience
Ability to work independently
Effective time management
Deadline and detail-oriented
Valid CDL (Commercial Drivers License) or willing and able to obtain (Paid for by us!)
Valid Driver’s License (Required)
United States work authorization (Required)
GED, High School Degree, or College Degree (NOT REQUIRED)

Nice To Haves

ASE certifications or willing to obtain (bonus for each obtained)

Responsibilities

SAFETY IS NO ACCIDENT, always perform work with safety as the #1 priority
Complete a one-week off-site training course for and maintain Mine Safety and Health (MSHA) Part 48 certification in order to be able to provide on-site service of surface and underground mining equipment
Be an integral part of our team and family environment
Positively, professionally, and effectively communicate with customers, suppliers, team members, and management
Climate system installation, troubleshooting, diagnosis, and repair
Automatic lubrication system installation troubleshooting, diagnosis, and repair
Quality control inspection after completion of repairs
Perform commercial vehicle DOT inspections, general inspections, state school bus preparatory inspections
Proactive and regular communication throughout jobs with the customer, General Manager, and Outside Sales
Work with General Manager and Outside Sales to manage the schedule to ensure workflow to meet customer expectations
Create detailed repair orders and estimates
Identify, source, and manage parts for repair work
Ensure all parts and labor billing are complete, accurate, and timely
Process payments including charge account, credit card, cash, and check
Assist with inventory management such as creating accurate purchase orders, receiving, inter-branch orders, cycle counts, etc
Become proficient with the shop management software and PC skills (email, documents, internet navigations) as it relates the to the duties and responsibilities
Drive a medium duty service truck (F350-F550 or similar) to and from customer locations
Maintain a clean and organized service truck
When field service work is not being performed, will be expected to perform and/or assist with in shop service work including inspection, diagnosis and repair heavy-duty vehicle suspension, brakes, and steering systems, DOT inspections, alignments, and preventive maintenance (oil and filter change)