Field Service Technician - Entry Level

SMS group Inc • Valparaiso, IN

92d

About The Position

Assists in managing and maintaining customer relationships. Responds to customer service requests and requirements as well as assists acquiring new business opportunities. Performs mechanical duties, testing and inspections as required on equipment in the SMS Valparaiso workshop and/or at a vendor facility. More time may be spent in the SMS Valparaiso workshop initially, as the equipment learning process takes place. Time spent in the field, as well as customer responsibilities, will increase as experience is gained.

Requirements

• Must have related experience and/or training, or equivalent combination of education and experience
• Ability to calculate figures and amounts
• Must be able to read prints / drawings
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Knowledge of electrical, mechanical, hydraulic, pneumatic & piping systems
• Knowledge of disassembly, assembly, machining and fabrication methods including MIG, SMAW & TIG welding practices
• Knowledge of overhead crane, lift trucks and maintenance including hoisting and rigging techniques
• Frequent travel within the North American region (USA, Canada, Mexico); Possible limited international travel
• Computer skills preferred: Microsoft Word / Excel / Outlook
• Must have a valid driver’s license
• Valid passport is required

Responsibilities

• Visit customers regularly for sales and service calls, ensuring that customers in designated sales areas are visited with a view to selling them SMS products and services
• Identify customer needs and resources
• Assist and solve customer’s problems / issues and liaison with SMS group divisions including plant personnel and management
• Assists in initial customer contact, and receiving and expediting RFQ’s for proposal
• Assist in customer follow up, including follow up of: quoting, order placement, job completion and delivery
• Perform mechanical duties; Disassemble, assemble and test equipment in the SMS Valparaiso workshop and/or vendor facilities
• Perform fabrication of lightweight apparatus and/or structures used in the maintenance of equipment
• Interface with project management, engineers, technical personnel and other staff as needed to complete projects
• Provide any additional support where needed
• Perform housekeeping and maintenance activities as required

Benefits

• Paid Vacation - 10 days in the first year (prorated to start date), with an additional day each year
• 5 Paid Sick Days per year
• 10 Paid Holiday - includes 1 'floating' holiday that the employee can choose
• Impressive Medical, Rx, Dental & Vision Insurance
• Long & Short Term Disability / AD&D / Company Paid Life Insurance
• 401K w/matching contributions
• Flexible Spending Account / Health Savings Account
• Tuition Reimbursement
• Annual Bonus
• And More!

What This Job Offers

• Job Type: Full-time