About the position
P&G Professional is the commercial division of Procter & Gamble focused on improving the lives of our consumers away from home. We provide the hospitality, foodservice, and long-term care industries chemical programs and solutions that keep their facilities clean and safe. The Senior Field Service Technician (FST) is a field based position working independently to install, troubleshoot, repair, and maintain our chemical dispensing equipment as well as other equipment used in commercial foodservice or laundry operations. The goal is to deliver exceptional service (not sales) in a way that delivers customer retention and superior customer service. This is a full-time position with Procter & Gamble that includes a competitive healthcare plan and retirement benefits. P&G Professional is expanding rapidly across North America and this position offers the opportunity to join a great company that can offer significant career opportunities as we continue to grow.
Responsibilities
- Install, troubleshoot, repair, and maintain chemical dispensing equipment and other equipment used in commercial foodservice or laundry operations.
- Deliver exceptional service to ensure customer retention and superior customer service.
- Work independently in the field.
- Provide on-call coverage which may include occasional weekends, holidays, and night shifts.
Requirements
- Great work ethic and willingness to learn new skills with provided training.
- Basic understanding in electronics, plumbing, maintenance, or mechanical systems.
- Ability to troubleshoot with root cause analysis.
- Moderate working knowledge of appropriate tools, data, implements, and service needs.
- Proficient in laptop and cell phone technology including Salesforce, Microsoft Word, and Excel.
- Valid driver's license.
Benefits
- Competitive healthcare plan.
- Retirement benefits.
- Salary + bonus (if applicable).
