Field Service Technician (Electrical Automation)

Werner • Sheboygan Falls, WI

9d

About The Position

A Field Service Technician is engaged in a variety of technical on-site and
off-site customer service projects, customer technical support, customer
technical training and internal team training. They provide service and training
in a broad array of industrial automation products including, but not limited
to, drives, programmable controllers, motion control, networking, and operator
interface.

Requirements

• Associate’s Degree in an automation technology field
• 3+ years of experience in implementation of automation solutions to customers
• Experience with Rockwell Automation technologies
• Excellent interpersonal and problem-solving skills
• Ability to interpret technical drawings and specifications.
• Requires knowledge of and the ability to use Microsoft office products including Excel, Outlook and Word
• Maintain a valid driver’s license.
• Ability to travel regularly through assigned territory. Some overnight travel is required.

Nice To Haves

• Bachelor’s degree in a controls engineering field
• Experience in a field service role
• Experience with Rockwell Automation controllers and software
• Experience in delivering automation training

Responsibilities

• Provide on-site technical support and troubleshooting for equipment and systems.
• Configuration and programming of hardware or software at customer sites.
• Collaborate with customers during the commissioning process to ensure successful implementation.
• Stay updated on industry trends, advancements, and applications.
• Perform customer services on controllers, operator interface, software installation, program transfer, and firmware flashing.
• Consult with industrial team on project specification requirements.
• Assist pre-sales team with project scope definition and estimating resources.
• Ensure compliance with safety regulations and company policies.
• Maintain accurate records of service visits and equipment status.
• Deliver technical training to internal and external customers.
• Address technical inquiries from customers regarding industrial control issues, develop appropriate solutions, and support the implementation of those solutions to ensure effective resolution.
• Log and maintain customer interactions in the Customer Relations Management (CRM).
• Provide completed program files and summary of work.
• Self-manage schedule and prioritize workload.

Benefits

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Resource Groups (ERG)
• Career Development & Leadership Training
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree