Field Service Technician - Eastern United States - Eagle

Mettler Toledo

400d

About The Position

The Field Service Technician (FST) at Eagle Product Inspection is responsible for providing exceptional support to customers through the installation, maintenance, and repair of Eagle X-Ray machines. This role involves managing all aspects of field service support, including effective communication with customers, travel scheduling, and documentation, while adhering to company procedures and best practices.

Requirements

• High School Diploma or GED required.
• Associate degree in Electronics or Engineering Technology, or equivalent work experience preferred.
• Significant orientation toward detail and thorough execution of tasks.
• Ability to work efficiently in a fast-paced, high-volume environment with flexibility to change.
• Self-starter who initiates corrective actions without specific direction from supervisor.
• Outstanding ability to adhere to deadlines and time consciousness.
• Excellent problem-solving skills.
• Possess conflict management skills and ability to work in an organizational structure.
• Ability to interface with other departments and teams professionally.
• Structured focus with agility to change direction as needed.
• Excellent customer service skills.
• Outstanding verbal and written communication skills.
• Ability to use all types of hand tools and digital test equipment.
• Knowledge of mechanics, electronics, and distribution systems.
• Working mechanical knowledge of conveyor systems.
• Working knowledge of AC and DC electrical distribution systems.
• Working knowledge of Windows Operating Systems (Outlook, OneDrive, Teams, Excel, Word, Adobe), various phone applications.
• Ability to read blueprints and electrical schematics.
• Fluency in English required; Spanish is a plus.

Responsibilities

• Satisfy all Safety Requirements for both Eagle, MT-PI and Customer Sites.
• Attend weekly calls led by a Service Manager.
• Efficiently execute scheduled service calls as directed from Dispatch or Management while considering cost, time, and customer needs/expectations.
• Develop and maintain good customer relationships; Become the customer's trusted advisor.
• Identify root cause of service issues (first time fix).
• Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner.
• Assess product/equipment performance, recommend modifications or improvements, communicate all open items.
• Keep up with ongoing technical training.
• Weekend/afterhours work as required based on workload and rotation.
• Maintain company supplied equipment, tools, and inventory.
• Participate in a remote technical support rotation.
• Follow the Code of Conduct and perform other duties as assigned.

Benefits

• Medical, dental and vision care coverage
• 401(k) savings plan with company matching
• Tuition reimbursement
• Employee wellness programs
• Parental and caregiver leave policies
• Paid time off
• Flexible spending
• Short-and long-term disability
• Basic life insurance
• Business travel insurance
• Employee Assistance Program
• Domestic partner benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED