Field Service Technician - Crushing
About The Position
ICM Solutions, the leading provider of crushing, screening, and white paving solutions in the markets we serve, is seeking a technically skilled and solutions-oriented Field Service Technician to support our growing crushing service operations in Idaho. This role provides direct support to equipment both in the shop and on customer sites. This role is expected to troubleshoot and resolve issues with both customer-owned equipment and company owned rental machines. The ideal candidate is hands-on, safety focused, and committed to continuous improvement and team development.
Requirements
- High school diploma or equivalent
- 5 years’ experience related to crushing, screening, and heavy equipment repair
- Clean MVR (No more than 1 moving violation under the age of 25, and no more than 2 if over the age of 25)
- MSHA Certification
Responsibilities
- Utilize and comply with company, customer, and facility safety programs, processes, and procedures
- Adhere to company and site lock-out tag-out requirements
- Ensure exceptional customer service by communicating effectively and providing timely solutions to their equipment related issues
- Build and maintain relationships with customers to enhance satisfaction and boost loyalty
- Troubleshoot and repair electrical and hydraulic issues
- Advise customers and best practices and provide solutions to unique problems often requiring custom solutions
- Accurately identify and effectively communicate parts and components needed to complete repairs
- Travel to customer sites for setup, configuration and commissioning of equipment
- Support rental equipment through repairs, de-commissioning, off-rent inspections and equipment repairs
- Maintain a professional and proper personal appearance following company policy
- Oversee and maintain company provided service truck, equipment, and job specific tooling
- Complete all the training courses required to maintain customer compliance
- Be willing to work out of town, on weekends, and overtime when required
Benefits
- PTO
- medical/dental/vision/life insurance
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
