Field Service Technician - Crushing

ICM Solutions LLC • Phoenix, AZ

3d

About The Position

ICM Solutions, the leading provider of crushing, screening, and white paving solutions in the markets we serve, is seeking a technically skilled and solutions-oriented field service technician to support our growing crushing service operations in Arizona. This role provides direct support to equipment both in the shop and on customer sites. This role is expected to troubleshoot and resolve issues with both customer-owned equipment and company owned rental machines. The ideal candidate is hands-on, safety focused and committed to continuous improvement and team development

Requirements

• High school diploma or equivalent
• Clean MVR (No more than 1 moving violation under the age of 25, and no more than 2 if over the age of 25)
• MSHA Certification

Nice To Haves

• 5 years’ experience related to crushing, screening, and heavy equipment repair

Responsibilities

• Utilize and comply with company, customer, and facility safety programs, processes, and procedures
• Adhere to company and site lock-out tag-out requirements
• Ensure exceptional customer service by communicating effectively and providing timely solutions to their equipment related issues
• Build and maintain relationships with customers to enhance satisfaction and boost loyalty
• Troubleshoot and repair electrical and hydraulic issues
• Advise customers and best practices and provide solutions to unique problems often requiring custom solutions
• Accurately identify and effectively communicate parts and components needed to complete repairs
• Travel to customer sites for setup, configuration and commissioning of equipment
• Support rental equipment through repairs, de-commissioning, off-rent inspections and equipment repairs
• Maintain a professional and proper personal appearance following company policy
• Oversee and maintain company provided service truck, equipment, and job specific tooling
• Complete all the training courses required to maintain customer compliance
• Be willing to work out of town, on weekends, and overtime when required
• Perform all other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED