NCR Voyix-posted about 1 year ago
$35,360 - $39,520/Yr
Full-time • Entry Level
Columbus, OH
10,001+ employees
Computer and Electronic Product Manufacturing

The Field Service Technician role at NCR VOYIX involves providing exceptional service to customers in the retail, restaurant, and banking industries. Technicians will be responsible for the installation, maintenance, and troubleshooting of electromechanical equipment, ensuring customer satisfaction and operational excellence. This position requires a tech-savvy individual with a mechanical aptitude who can effectively communicate and resolve issues in a timely manner. The role includes extensive travel within the assigned territory and offers comprehensive training to enhance skills and capabilities.

  • Perform customer installation, maintenance, and service calls promptly and effectively.
  • Service electromechanical equipment such as self-checkout systems within an assigned territory.
  • Organize and triage customer issues, providing solutions in an open and engaging manner.
  • Handle problems proactively to prevent service interruptions.
  • Participate in formal training programs to enhance technical skills and customer service capabilities.
  • Electronics troubleshooting experience is essential.
  • Familiarity with large servers, mainframe computers, and imaging software.
  • Basic PC skills and some specific hardware and operating system familiarity are required.
  • Must have a valid driver's license and a driving record that satisfies NCR fleet requirements.
  • Ability to carry and lift tools, parts, and equipment weighing up to 75 lbs. without assistance, and up to 150 lbs. with assistance.
  • Experience with small scale scissor lifts in retail environments.
  • Previous experience in a field service or technician role.
  • 7 paid holidays and 6 paid floating holidays
  • Paid vacation - up to 80 hours your first year
  • 401K savings and retirement plan
  • Company provided business use only vehicle
  • Medical insurance available immediately
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