Field Service Technician - BCP

Holt Cat•Anna, TX

46d•Onsite

About The Position

The Field Service Technician - BCP Equipment provides face-to-face customer service located at an off-site location and is responsible for minor to moderate troubleshooting, diagnosing, repairing, and reconditioning of various compact construction equipment. To be considered for the Field Service Technician role, the incumbent must have a valid driver's license, a safe driving history, and the ability to pass a DOT physical. Essential Functions: Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards Performs minor to moderate repairs and minimal troubleshooting offsite with minimal supervision Performs moderate troubleshooting of equipment malfunctions and failures Removes and installs parts, disassembles and assembles basic components Tests and verifies proper operation of all repairs Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete the job Operates equipment and vehicles with possession of all necessary licenses and certificates Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation Adheres to contamination control and HAZMAT rules and regulations Maintains all company equipment, tools, and the vehicle in a good, clean, and working order Communicates job progress to supervisor and customer as needed Completes assigned jobs and tasks to meet flat rate time and re-work standards Works overtime as required by workload and customers' needs Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower-level Technicians Requires regular and punctual employee attendance Performs other duties as assigned

Requirements

Candidates must have at least 3 years of field or shop service tech troubleshooting and repair skills in Compact Construction Equipment; such as Skid Steers and smaller construction equipment (mini excavators.)
Knowledge of safe work procedures and practices.
Must have own tools.
Advanced knowledge of equipment and tools, including their designs and uses, repair, and maintenance.
Advanced knowledge of hydraulics, transmissions, engines, undercarriage, and electrical.
Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems.
Exceptional skills in customer service
Basic diagnostics and troubleshooting skills
Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
Operation and control skills of equipment or systems
Equipment selection skills to determine the kind of tools and equipment needed to do a job
Ability to communicate clearly and effectively, both verbally and in writing
Ability to operate a crane and forklift, and obtain required certifications/licenses
Ability to meet deadlines and work under fast-paced, time-constraining circumstances
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in the mechanical repair
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
More than one year of compact construction equipment experience is required
A valid Driver's license is required.
Must be able to pass a DOT Physical
Must have a safe driving record
Must own required tools to perform repairs.

Nice To Haves

three or more years are preferred.
High school diploma or equivalent preferred
MSHA certification preferred
Air conditioning certification preferred

Responsibilities

Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs minor to moderate repairs and minimal troubleshooting offsite with minimal supervision
Performs moderate troubleshooting of equipment malfunctions and failures
Removes and installs parts, disassembles and assembles basic components
Tests and verifies proper operation of all repairs
Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete the job
Operates equipment and vehicles with possession of all necessary licenses and certificates
Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and the vehicle in a good, clean, and working order
Communicates job progress to supervisor and customer as needed
Completes assigned jobs and tasks to meet flat rate time and re-work standards
Works overtime as required by workload and customers' needs
Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower-level Technicians
Requires regular and punctual employee attendance
Performs other duties as assigned