Field Service Technician and Product Support Sales Representative

Stephenson Equipment•Pittston, PA

6d•Onsite

About The Position

Stephenson Equipment, Inc (SEI), an industry leader in Pennsylvania and New York providing sales, rentals, parts and service for construction equipment, cranes, paving, road building and road maintenance equipment, has an immediate need for Field Service Technician and Product Support Sales Representative at our Wilkes-Barre, PA, location. In this role, you will serve as the primary Field Service Technician, providing on-site technical maintenance and repairs. During periods of reduced service demand, you will transition into the Product Support Sales Representative (PSSR) role, proactively visiting clients to assess equipment needs, recommending parts or service solutions, and identify growth opportunities to ensure year-round customer satisfaction and revenue growth.

Requirements

High school diploma or GED required; an Associate’s degree in Electronics, Mechanical Engineering, or a related technical trade is preferred.
Proven experience with mechanical, electrical, and hydraulic systems.
Strong interpersonal skills with the ability to transition from "fixing" to "selling" through a consultative approach.
Experience using mobile tools, CRM systems (e.g., Salesforce), and Microsoft Office.
Ability to lift up to 100lbs and work in various environmental conditions (indoor/outdoor).
Valid driver’s license and clean driving record; willingness to travel within the assigned territory

Nice To Haves

an Associate’s degree in Electronics, Mechanical Engineering, or a related technical trade is preferred.

Responsibilities

Technical Support: Install, troubleshoot, and repair equipment at customer sites, ensuring minimal downtime.
Preventative Maintenance: Perform routine inspections and proactive services to keep equipment in optimal working condition.
Documentation: Maintain accurate service records, including labor hours, parts used, and detailed fault findings in our business systems.
Customer Consultations: Conduct on-site equipment "walk-arounds" to assess wear and tear, recommending proactive parts or maintenance packages.
Revenue Generation: Prepare quotes for parts, service agreements, and upgrades, following through to close the sale.
Market Intelligence: Identify leads for new equipment sales and report competitor activity back to the management team.
Relationship Management: Act as a brand ambassador, building long-term trust to boost customer retention.
Complete other related job duties and functions at management’s discretion to support departmental goals.