Field Service Technician- Amazon- Beloit, WI

Plug Power-posted about 1 year ago
$49,920 - $58,240/Yr
Full-time • Entry Level
Beloit, WI
Merchant Wholesalers, Durable Goods
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The Field Service Technician at Plug Power Inc. will support fuel cell products installed in electric lift trucks, focusing on preventative maintenance and breakdown resolution. This role involves installation, servicing, and reporting on fuel cell performance, requiring strong technical and communication skills due to frequent interaction with customers and operators.

  • Maintenance and service of fuel cells at customer sites.
  • Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
  • Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
  • Providing on-call and emergency support service to customers as required.
  • Purchasing tools, equipment, and parts for customer service and support as required.
  • Troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
  • Maintaining ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
  • Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
  • Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
  • Exhibiting and enforcing safety procedures in the field or customer sites.
  • Travel as required for business needs; expected to drive safely and adhere to all traffic laws.
  • Representing Plug Power in a professional manner at all times and in all interactions.
  • Minimum high school diploma or equivalent with technical electrical coursework.
  • Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
  • Must possess a valid driver license and a clean driving record.
  • Ability to lift 50 pounds on a regular basis unassisted.
  • Knowledge of lift truck operation and applications is highly preferred.
  • General mechanical aptitude is required.
  • Computer and software systems skills including Word, PowerPoint, Excel, and Outlook.
  • Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
  • Excellent verbal and written communication skills.
  • Creativity in solving technical problems.
  • Ability to work independently.
  • Exceptional time management skills with the ability to handle multiple tasks.
  • Experience with automotive diagnostics.
  • Formal training and education may be considered in lieu of direct experience.
  • Paid holidays
  • Dental insurance
  • Paid time off
  • 401(k) 5% Match
  • Employee assistance program
  • Vision insurance
  • 401(k) matching
  • Volunteer time off
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