Field Service Technician, Advanced Level

Keysight Technologies, Inc.•El Segundo, CA

12d•$84,060 - $140,100

About The Position

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Requirements

Bachelor's Degree, University Degree, Technical School or Military PMEL/TMDE or equivalent industry experience
Minimum of 5 years of related experience in Field Customer Support of Test and Measurement instruments.
Must have calibration service experience of all types of Keysight Test Equipment to include RF/ Microwave skills to 50GHz
Must be able to work with minimal supervision and interface effectively with fellow team members, customers, and management while adhering to the highest standards of business ethics
Must be knowledgeable of current quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025
Requires the ability and desire to learn system/automated calibration software
Ability to calibrate instruments both manually and using automated test procedures
Must have strong verbal and written communication skills to interface with customers and peers.
Must be flexible and capable of working in a changing priorities environment to meet strict performance metrics
Understand project timeline, goals, and processes and take the lead to complete those requirements.
Be able to interface and take the lead between the customer and Keysight to solve complex project objectives.
The candidate must have a valid driver's license.
Excellent troubleshooting and technical skills
Must have the ability to lift 50 lbs and 30 lbs overhead.
Able and willing to work overtime as needed
Flexibility to work weekends

Nice To Haves

Experience using automated calibration software platforms (STE, TME, PC Based, etc.) is a plus.

Responsibilities

Perform manual and automated calibration, adjustments, preventative maintenance, and troubleshooting of Test & Measurement electronic equipment and 5G equipment at our Keysight service center or customer's sites.
Evaluate test failures, distinguishing between hardware & system software to determine if repair or re-alignment is required
Perform calibration and adjustment procedures on Keysight and non-Keysight products
Install software and firmware upgrades that may include a re-image of the customer's instrument
Utilize strong computer skills, including automated calibration systems
Understand and utilize calibration software such as STE, TME, ETMS, and PC-based software as required
Work and adhere to quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025 Keysight quality program
Assist in maintaining the Calibration team's accreditation through participation in proficiency testing, qualitymeasure assurance programs, and applicable training
Use excellent communication and organizational skills to interface with customers and peers effectively.
Establish and maintain close communication with customers to ensure optimal performance of customers' and Keysight Technologies' test equipment assets
Ensure compatibility between customer expectations and support provided by Keysight Technologies.
Work on service assignments with clearly defined objectives