Field Service Technician - 3D Printers

Formlabs•Atlanta, GA

1d•Onsite

About The Position

About Formlabs: Do you want to change how the world creates? At Formlabs , we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before. We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us. As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the North America . This is a role where you will be traveling 80% or more of the time. You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them. The Challenge: Installation & Customer Training (On-Site) Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems. User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance. Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed. Break-Fix & Maintenance (On-Site) Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs. Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window. Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime. Logistics & Reporting Visit Volume: Execute a high volume of activity. Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time. Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.

Requirements

Bachelor's degree or equivalent in a STEM -related field
You have hands-on repair experience
You have a valid passport
You are capable of performing job function utilizing written procedures, verbal instructions and visual aids
Ability to work independently with little direct supervision while traveling 80+% of the time
You are located in close proximity to Hartsfield-Jackson Atlanta International Airport

Nice To Haves

Experience in Dental/Medical applications
Experience with CAD/CAM
Experience with 3D printing technologies and materials.

Responsibilities

Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
Conduct structured on-site training sessions for new and existing customers.
Teach customers how to operate the machinery, utilize software, and perform basic maintenance.
Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.
Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.
Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime.
Execute a high volume of activity.
Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.
Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.