Field Service Technician 2

Burroughs • Honolulu, HI

111d • $18 - $33

About The Position

Burroughs' Service Technicians will install, maintain, and service multi-vendor equipment at customer locations in response to assigned service calls and within established service level agreement (SLA) periods. Customer and vendor equipment typically includes banking and cash automation equipment, self-service devices, and other OEM devices. Successful candidates will possess impeccable personal integrity, excellent customer service skills, technical aptitude, and an ability to operate as a team player.

Requirements

• Technical aptitude or interest in learning to repair electronics and electro-mechanical components in complex machinery
• Positive attitude and a passion for customer service
• Impeccable personal integrity and business ethics
• Independent and teamwork skills
• Self-motivated and well-organized
• Good oral and written communication skills
• High School Diploma or GED (Associates Degree is a plus)
• Must be at least 18 years of age
• Must hold a valid US driver's license
• Ability to lift and/or move equipment weighing up to 75 pounds
• Previous experience with multi-vendor ATMs, and cash automation equipment is a plus

Responsibilities

• Installs, maintains and services cash automation equipment at assigned customer locations
• Diagnoses and resolves product performance problems
• Ensures customer satisfaction through excellent follow through and communication with customers and Burroughs Team Members
• Maintains tools and parts inventory in a secure and accurate fashion

Benefits

• Extensive training, tools, and company vehicle all provided
• Competitive compensation including premium pay scales, Floating Holidays, and Paid Time off
• Comprehensive benefit packages including robust Medical, Dental, and Vision effective on the 1st day
• 401k savings plans

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees