J202512043 Field Service Technician 1
About The Position
In this customer‑facing role, you will travel to client sites to perform skilled service, maintenance, and installation of smart postage/mailing equipment. You’ll take the lead on installing new systems, diagnosing issues, and performing timely repairs to ensure equipment operates at peak performance. Beyond the technical work, you’ll play a key role in strengthening customer relationships—providing exceptional support, communicating clearly, and delivering a positive experience that drives customer loyalty and contributes to overall company success. Working Area includes: Escondido, CA 92025 and up to 35 miles
Requirements
- High school diploma/GED or equivalent experience, with 0–2 years in electrical or mechanical installation, troubleshooting, or repair.
- Strong customer service skills with the ability to communicate clearly with customers, sales teams, and technical partners.
- Proven ability to diagnose issues, solve problems independently, and follow through with attention to detail.
- Highly organized, able to multitask, and adaptable to changing priorities in the field.
- Willing to travel frequently (up to 80%); must hold a valid driver’s license with a clean driving record.
- Able to lift or move up to 55 lbs with or without accommodation.
Responsibilities
- Install, service, and upgrade equipment at customer sites, including hardware and software configuration.
- Diagnose technical issues, perform troubleshooting, and execute timely repairs to ensure optimal equipment performance.
- Provide customer training, guidance, and clear communication throughout maintenance, downtime, or repair situations.
- Maintain tools, equipment, and inventory of replacement parts to ensure preparedness for service calls.
- Document and escalate technical issues as needed while identifying opportunities for additional products or services.
- Collaborate with customers to understand their needs and recommend effective technical solutions.
Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
