Field Service Technical Support

Anord Mardix•Usa, VA

14d

About The Position

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers. We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you. Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Field Service Technical Support (Virginia). Reporting to the Director, Field Applications the Field Service Technical Support (Virginia) will be accountable for providing technical guidance and information to customers on a pre-sales and post-sales basis to enable delivery of design, fabrication, and assembly goals, per customers’ expectations.

Requirements

Typically requires a bachelor’s degree in related field or equivalent experience.
Typically requires 6 years of related experience.
Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
Impacts the near-term (quarterly/semi-annual) operational success of the function.
Creates functional processes or technologies.
Executes functional strategic plans and objectives at the site.
Demonstrates experience in leading major initiatives and provides input to those initiatives.
Exercises independent judgment using ambiguously defined procedures and policies; may propose/provide input to defining methods, standards, policies, and procedures.

Responsibilities

Uses technical knowledge of products and associated development tools to assist customers on complex issues.
Assists with the development of complex product roadmaps.
Develops and maintains ongoing relationships with product and business development teams.
Provides technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications.
Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer.
Identifies and communicates existing and potential design issues both internally and externally.
Coordinates product integration efforts between component suppliers, Flex, and the customer.
Develops and presents technical seminars for customers and sales personnel to promote employers' manufacturing capabilities, services, available technologies, manufacturing process and quality.
Works with customer representatives to coordinate vendor qualification surveys.
Provides best in class, complex, technical assistance by answering and closing all customer and program management technical questions related to manufacturing capabilities including design, fabrication, and assembly abilities.
Defines initial project/product scope and prepares project plans to meet customers' expectations.
Prepares detailed project plans by documenting customers' requirements and incorporating design and manufacturing capabilities to meet customers’ expectations.
Prepares and maintains required documentation.
May be required to sit at customer site.