Field Service Tech

Duravant • Ball Ground, GA

81d • $28 - $40

About The Position

Foodmate US. Inc. is a leading poultry processing equipment provider, founded by industry experts in 2010. The company launch in the U.S. was a result of a successful product line development in the manufacturing facility located in the Netherlands. The Field Service Technician provides first level customer support for installed Foodmate systems and new installations. He or she should possess the skills to test, diagnose, troubleshoot, repair, and debug electro-mechanical processing equipment and related systems. The Field Service Technician must be able to use his or her outstanding communication skills to work closely with customer management, supervisors, production employees, and technicians on complex problems and assume responsibilities for continued customer satisfaction. This position requires frequent travel to customer sites to assist with installation, servicing and repair of Foodmate poultry processing equipment and related sub-systems, and equipment rebuilds. Work assignments are varied but limited in scope and complexity. This job is an attractive position for candidates who want to travel and be exposed to a wide variety of different opportunities and challenges.

Requirements

• Two-years of technical trade or equivalent experience.
• Course work or prior verifiable work experience with installing, troubleshooting and/or repairing electrical/pneumatic/automated/industrial equipment.
• Must have mechanical aptitude with ability to use various hand/power tools to install/maintain equipment.
• Knowledge of electrical components and understanding of electrical current flow with ability to identify and troubleshoot the same.
• Must possess a valid drivers license and clean MVR.
• Strong troubleshooting ability to look at an entire process and determine source of problem/issue.

Nice To Haves

• Preferred candidates have knowledge of automated machine controls and industrial automation technology.
• Ability to read and follow blueprints, machine drawings, and electrical drawings.
• Proficient in the use of a laptop computer, iPad and standard software.
• Strong ability to use a variety of common power and hand tools.
• Eligible to qualify for legal passport in case of incidental International travel.

Responsibilities

• Able and willing to travel up to 90% of the time to perform service-related tasks at customer sites.
• Assist and learn from other experienced field service technicians and other company personnel.
• Troubleshoot variety of poultry processing machines and resolve mechanical, electrical, and performance issues.
• Communicate effectively with colleagues, management and customers to promote consistent product improvement.
• Establish and maintain a positive, professional relationship with internal & external customer personnel.
• Document pertinent technical and customer information to facilitate an ongoing business relationship.
• Produce and submit accurate detailed service and expense reports in a timely manner.
• Proactive at learning, understanding new components and equipment design principles as they are introduced.
• Identify product/service opportunities at customer sites that will enhance the customer's Foodmate relationship.
• Comply with all safety policies and procedures.
• Train customers on operation and safety components of equipment or what has been or needs to be repaired or modified.
• Assist with any other related tasks and projects as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees