Field Service Tech Who is Focused & Enthusiastic about Servicing and Repairing a Variety of Office Equipment

US ENTERPRISE OPERATIONS LLC•Farmers Branch, TX

24d

About The Position

Our Service Team in the greater Dallas/Ft. Worth is seeking a Field Service Technician who is focused and enthusiastic about servicing and repairing a variety of office equipment at various customer locations within a specific geographic area. Experience with Ricoh products is preferred. This position requires a strong technical background, excellent problem-solving skills, and the ability to deliver legendary customer service. If you are looking to utilize your expertise in office equipment solutions, specializing in copiers and printers, our Field Service Technician position may be the job for you! Our team is dedicated to providing reliable and efficient technology services, ensuring smooth operations for our clients and we are committed to delivering exceptional customer service and technical solutions to businesses of all sizes. About Us: Knight Enterprise, a subsidiary of Knight Office Solutions, Inc., is an independent technology dealer representing some of the best names in imaging, workflow, and IT. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing. We invite you to apply today to contribute to our mission of delivering top-quality office technology solutions to our valued customers. When you join the Knight team, you will enjoy: Leadership that promotes a balanced life which prioritizes faith, family, health, and work. A culture driven by our core values focused on honesty, integrity, giving back to the community, and enjoying what you do! A fast-paced growth industry focused on office technology. Access to local leadership. Volunteer Paid Time Off to give back to charitable and community organizations that matter to you. Opportunities for professional growth and development. Friendly and inclusive work environment that values teamwork, feedback, and collaboration. Also, a complete benefit package that includes: Medical Dental Vision Life Insurance Accidental death and disability insurance Short- and long-term disability insurance 401K (with company match) Learn more about Knight Office Solutions here.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
Requires a valid state driver’s license and minimum level of auto insurance coverage per KOS policy for positions entailing extensive use of personal car while on company business. Company vehicle(s) are available for eligible employees.
Reasonable accommodation may be made for qualifying individuals with disabilities.

Nice To Haves

Experience with Ricoh products is preferred.

Responsibilities

Achieve expected productivity & proficiency levels associated with assigned workload and level of experience.
Manage territory, inventory, and customer relationships.
Demonstrate excellent technical and customer relation skills.
Assist with setup and delivery of equipment.
Installation and configuration of basic networking settings, print drivers, and scan settings.
Performs a full range of service diagnostics and repair. Procedures include diagnostics, installation, removal, and retrofits on assigned equipment.
Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.
Demonstrates required digital competencies associated with assigned products and level assignment.
Completes technical training on new equipment as assigned.
Effectively executes all required territory management and call handling procedures.
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans.
Completes all required administrative tasks in an accurate and timely manner.
Complies will all company policies.
Responsible for maintaining a "car stock" inventory with a value of $1,000 to $5,000.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Provides technical assistance to less experienced technicians.
Exhibits professional appearance and demeanor at all times.
Maintains productive, professional relationships with all company personnel.
Is a positive and contributing team member.