Field Service Tech

Duravant -posted 3 months ago
$33 - $40/Yr
Full-time • Mid Level
Ball Ground, GA
501-1,000 employees
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Lifecycle Services is a global service organization specializing in supporting customers in the processing, packaging and material handling markets. As a service partner, Lifecycle Services delivers an equipment lifecycle management program shaped to meet customer needs. We are equipped to advance priority access to critical parts, deploy factory-trained equipment experts and master technicians on-site, and help execute an asset management plan including installation, start-up, maintenance and modernization. Our dedicated team of service specialists deliver 24/7 support. Duravant’s Lifecycle Services division requires all Field Service Technicians to travel to customer sites to perform total equipment lifecycle management services. This includes installations, preventative maintenance, start-up/commissioning, troubleshoot issues, and provide upgrades/modernizations.

  • Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, technical support, preventive maintenance, audits, retrofits and training services.
  • Perform mechanical and electrical modifications including PLC programs and servo drive configuration.
  • Conduct site visit meetings with customer contacts to include explanation of job scope and work completed.
  • Dismantle machines for refurbishment or relocation.
  • Perform quality control tests on repaired equipment, as needed.
  • Achieve service delivery goals including response time, first time fix and customer satisfaction rates.
  • Participate in cross-training and cross-functional teams with other Duravant operating companies.
  • Proven, high degree of knowledge and experience of mechanical, hydraulic, electrical, and pneumatic components.
  • Ability to interpret complex technical information involving mechanics and electronics, including schematics and mechanical engineering documentation.
  • AB CompactLogix and various other PLCs knowledge, troubleshooting, and modifications.
  • AB PanelView and various types of HMI programming and troubleshooting.
  • Variable Frequency Drive (VFD) parameter configuration and programming.
  • Depth-full understanding of Servo drive motor systems and configuration.
  • Experience with robotics and industrial robot application beneficial.
  • Proven analytical ability to troubleshoot technical and nontechnical issues, solve problems and determine root causes.
  • Associate or bachelor’s degree in Mechatronics is desired.
  • EE, EET, EECS or Industrial Electronics degree is a plus.
  • Strong mechanical and electrical background required.
  • Solid understanding and programming of PLCs required.
  • Over time available.
  • Company vehicle.
  • Company cell phone.
  • Shared company-paid premium health benefits with buy-up options.
  • Health Savings Account (HSA) options.
  • Company-paid telemedicine program.
  • Company paid Long-term Disability Plan and Basic Life and AD&D.
  • 401(k) employer matching plan.
  • Company discount program for you and your family (e.g., concerts, sporting events, health and wellness, travel, gifts and more!).
  • Employee Assistance Program (EAP) that assists with guidance on childcare, financial planning, pet care and more.
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