Field Service Tech IV

Light & Wonder•Las Vegas, NV

3d•Onsite

About The Position

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary The Mission: To provide installation, setup, maintenance, troubleshooting, and configuration of Light & Wonder (L&W) product/equipment at customer locations or facilities, ensuring optimal operation and customer satisfaction. Job Summary: Under the supervision of the Field Service management or Lead Technician, this position is responsible for performing troubleshooting techniques to resolve problems, supporting other Creators, and maintaining accurate part inventory. Outcomes: Timely and accurate installation and maintenance of L&W products. Effective troubleshooting and resolution of technical issues. Maintenance of inventory and documentation. Positive customer interactions and support. Essential Job Functions: Move, load, unload, and transport all L&W products to customer sites. Install, setup, troubleshoot, configure, and perform preventive maintenance (PM) on EGMs, PTG, ETG, and all utility products. Keep and track part inventory. Learn and understand L&W/gaming products, including theory of operation, abnormal operation, troubleshooting, and repair. Use and understand Service Max and Zinc to manage customer tickets and questions for product support and parts. Apply Safety Training in the field and wear PPE (Safety equipment, steel toe shoes, hard hat, safety goggles, and gloves). Safely use common hand tools including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers. Train new Creators Report information or issues to management team/customer as needed Take responsibility as a Lead Technician on a job by keeping the team on task, communicating with customer, and maintaining a clean work area Manage new projects with no supervision Train Creators & customers with new products on site Understand installation/player tracking/system hardware on L&W products Support other Creators on all utilities/EGM products. Other duties as assigned

Requirements

Five or more years of experience with gaming equipment and troubleshooting or equivalent work experience
Must have valid driver’s license
Valid gaming card (or ability to obtain one)
Knowledge of mechanical assembly skills
Knowledge of electricity, advanced electronics, troubleshooting, and mechanics of gaming type devices
Proficient background with EGMs, Coolsign, Signage, Networking, WAP, PTG, ETG, and utilities
Have proficient knowledge of admin work (Customer Follow Up Email, QIR, Finding Parts, etc.)
Ability to follow detailed written and verbal instructions and technical documentation
Working knowledge of Microsoft Office Suite and able to use the internet
Ability to understand Light & Wonder policies and all job related paperwork
Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making
Must be able to lift and carry 60 lbs.
Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull, and lower as necessary.
Close vision
Depth perception
Distance vision
Ability to adjust focus
Peripheral vision
Ability to distinguish colors
Frequent work in dimly lit, crowded, noisy conditions and around smokers.
Must be able and willing to travel on short notice and work "on call".
Must be able to work flexible shifts including nights, weekends, and holidays.

Responsibilities

Move, load, unload, and transport all L&W products to customer sites.
Install, setup, troubleshoot, configure, and perform preventive maintenance (PM) on EGMs, PTG, ETG, and all utility products.
Keep and track part inventory.
Learn and understand L&W/gaming products, including theory of operation, abnormal operation, troubleshooting, and repair.
Use and understand Service Max and Zinc to manage customer tickets and questions for product support and parts.
Apply Safety Training in the field and wear PPE (Safety equipment, steel toe shoes, hard hat, safety goggles, and gloves).
Safely use common hand tools including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers.
Train new Creators
Report information or issues to management team/customer as needed
Take responsibility as a Lead Technician on a job by keeping the team on task, communicating with customer, and maintaining a clean work area
Manage new projects with no supervision
Train Creators & customers with new products on site
Understand installation/player tracking/system hardware on L&W products
Support other Creators on all utilities/EGM products.
Other duties as assigned