Field Service Tech III

Toshiba • Boston, MA

386d • $54,080 - $62,400

About The Position

The Field Service Technician III role at Toshiba America Business Solutions involves providing on-site technical support and maintenance for various office equipment, including printers and copiers, throughout the Boston, MA area. This position is crucial for ensuring that clients' equipment operates efficiently, thereby positively impacting their business operations. The technician will be responsible for diagnosing issues, performing repairs, and delivering product training, all while enhancing their technical skills and contributing to future career growth within the company.

Requirements

• Minimum of 5 years of experience in technical repair.
• Demonstrated experience with document management, MFP, and print devices.
• Experience providing on-site service and repair to customers and able to handle complex issues and provide solutions where appropriate.
• Ability to multitask, prioritize assignments and utilize time management skills.
• Excellent computer skills.
• Strong written and verbal communication skills when dealing with customers.
• Valid Driver's License.
• Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reaching.

Responsibilities

• Provide printer and copier maintenance, service, and repairs to customers.
• Deliver product training efficiently and effectively.
• Diagnose equipment issues and carry out installations and upgrades.
• Make modifications, remove old units, and retrofit existing hardware.
• Complete field calls according to priority while practicing effective time management.
• Continuously enhance technical skills for field assignments.
• Rebuild components at the shop.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan
• Pet Insurance
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule
• Paid vacation & sick/personal business/volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed