Field Service Tech III

BAE Systems • UT

76d • $51,086 - $81,738

About The Position

BAE Systems is looking for a Field Service Technician to provide on-site Information Technology support primarily at its Hill Air Force Base location. In the role of Field Service Technician, you will have the opportunity to work as part of a dynamic team dedicated to supporting a unique customer base, both locally and remotely. The ideal candidate will possess strong, proven customer service skills, and the ability to deliver a high-level user experience.

Requirements

• High School diploma and 2+ years work experience or equivalent experience
• Candidate must be able to be granted and retain a secret security clearance
• Basic networking troubleshooting skills
• Extensive knowledge of Windows 10/11 OS
• Working knowledge and experience using Active Directory
• Working knowledge and experience using MS365; Teams, Intune, and OneDrive
• Working knowledge of installation of software via SCCM
• Experience troubleshooting VPN connectivity issues
• Experience using online ticketing systems
• Experience utilizing remote application software to provide service to both on-site and off-site users
• Experience supporting mobile devices
• Experience imaging laptops and adding computers to the domain
• Ability to work well with others and in a collaborative team environment
• Quality customer service and a proactive approach to problem resolution
• Excellent communication skills; oral and written
• Ability to drive between multiple local area sites

Nice To Haves

• CompTIA Security + and/or A+ Certified
• Active Secret security clearance
• Experience supporting C-Suite executives
• Windows 10 & 11 Operating System support
• Microsoft application support
• Remote support application software
• ServiceNow

Responsibilities

• Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs
• Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels, as needed
• Provide audio-visual support for the on-site conference center and additional meeting rooms
• Provide high-level support to members of the executive C-Suite
• Manage and facilitate moves, adds, and changes associated with end-user hardware
• Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model
• Provide support of mobile devices and VoIP phones
• Resolve printer issues
• Provide timely resolution to customer issues and requests according to established SLAs
• Document and track work via online ticketing system
• Create and modify knowledge base (KB) articles and procedures
• Engage in occasional after-hours or surge support assistance to other functional IT areas, as required

Benefits

• Health, dental, and vision insurance
• Health savings accounts
• 401(k) savings plan
• Disability coverage
• Life and accident insurance
• Employee assistance program
• Legal plan
• Discounts on home, auto, and pet insurance
• Paid time off
• Paid holidays
• Paid parental leave
• Paid military leave
• Paid bereavement leave
• Federal and state sick leave
• Company recognition program for monetary or non-monetary awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees