Field Service Tech I

CAIRE•Saint Paul, MN

7d•Onsite

About The Position

Provide technical support and service for all MedGraphics' Systems as well as new products and product revisions by providing on-site remedial service, preventative maintenance, product installation, product recertification and upgrades. We are hiring one rep based in Calgary and another based in Toronto. The FSR can assist customers and bio-medical engineers who need technical assistance. Meets standards set by Field Service Manager for improving customer satisfaction and reducing warranty expenses and advises design engineering, as requested to produce the most serviceable and maintainable products consistent with corporate objectives.

Requirements

BSEE or Bio-med degree or minimum 2-year degree in electronics or related field with a minimum of 2 years field service experience servicing medical equipment.
Excellent communication skills.
Ability to interact positively under all situations.
Trouble shooting and problem-solving abilities.
High computer efficiency.
Must possess a valid driver’s license, have reliable transportation, and be able to travel by air to various locations.
Must be able to lift 50 pounds, and maneuver MGC Diagnostics Equipment.

Nice To Haves

3–4 years of experience in the industry.
3–4 years of related work experience.
Associate degree in Electronics Technology or formal training in Biomedical Engineering.

Responsibilities

Interface with Field Service Support Team, and Field Service Manager to provide prompt courteous, and effective service support to MGC Diagnostics customer base.
Complete documentation of service call and transfer reports to MGC Diagnostics Field Service Support Center.
Relay updates regarding customer database changes regarding equipment, operators, location, or accounting information.
Interface with Field Service Support Team, Product Managers, Quality Assurance, and Technical Support with input for new products and product revisions to ensure requirements for documentation and serviceability are met.
Controls service inventories assigned, and ensures all equipment sent to customer is returned.
Provide service, and sales management with timely written reports on recommendations, progress and concerns.
Fills out and completes all assigned open cases in CRM in a timely (weekly) fashion. Finished expense reports quickly and efficiently in a timely (weekly) fashion.
Continually monitors personal expenses maintaining high efficiency and low cost as daily goals.
Communicates effectively with service team and dispatch to ensure travel schedule is effective, efficient, and customers are satisfied.
Has the proven ability to correct system issues and install the basic system set up for a customer onsite.
Complete training as identified by standard operating procedures and procedural work instructions.
Regular attendance is an essential job function.
Accept all other responsibilities as assigned.
Follow all company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement.